Order-to-Cash Strategy & Operations, Operations Manager

Zoom

2d • Hybrid

About The Position

We are seeking an experienced Order-to-Cash Strategy & Operations, Operations Manager to join our Go-to-Market Finance organization. This is a high-impact role for someone who thrives at the intersection of finance, strategy, and operations. You will provide business insights, identify opportunities for growth and risk mitigation, and drive meaningful business transformation while partnering with leaders across the organization. You won't just find problems; you will build the solutions. You will be responsible for taking high-level strategic goals and turning them into operational reality across our Deal Desk, Order Management, and Collections functions.

Requirements

• 8+ years of progressive experience in Finance Operations, Revenue Operations, Sales Operations, Business Operations, or Management Consulting, within a SaaS environment.
• Bachelor's degree or higher in Finance or a related discipline.
• Proven experience taking a project from a conceptual problem statement to a fully deployed operational process.
• Experience working in cross-functional environments and building consensus across diverse stakeholder groups.
• Experience "managing by influence" across teams you do not directly control.
• Ability to probe deeply with stakeholders to uncover the root cause of operational pain points rather than just treating symptoms.
• Ability to take a tangled process and distill it into a clean, scalable workflow.
• Comfortable performing basic data analysis to identify and size business risk and process opportunity.
• Background in SaaS, technology, and high-growth companies.
• Excellent grasp of traditional financial terms (revenue recognition, billing logic, and aging).

Nice To Haves

• SQL experience is nice to have.

Responsibilities

• Owning and executing end-to-end, cross-functional initiatives across Order-to-Cash that increase productivity and scale the business, from initial root-cause analysis through to implementation. This includes process-mapping, requirement gathering, drafting proposals and recommendations, surfacing roadblocks, etc.
• Navigating cross-functional complexity to secure buy-in for new policies, processes, and system improvements.
• Translating data trends into business/financial insights, and into actionable operational triggers.
• Partnering with the Insights Lead to identify and communicate the "operational why" behind the "data what".
• Performing basic data analysis independently to support owned operational initiatives (identify opportunity, measure impact, success, etc.).
• Partnering with the Sr. Manager and OTC Leads to establish the long-term OTC roadmap based on identified operational bottlenecks.

Benefits

• Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
• We also have a location based compensation structure; there may be a different range for candidates in this and other locations
• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees