Sales Operations & Proposal Manager

PHI Aviation•Lafayette, LA

4d•Onsite

About The Position

The Sales Operations & Proposal Manager serves as the central back‑office leader for the MRO sales organization, providing comprehensive operational, analytical, and proposal management support to the Vice President of BD, Sales & Marketing – MRO and all Regional Sales Directors. This role owns and governs sales operations, proposal execution, CRM infrastructure, and sales enablement processes, ensuring consistency, efficiency, and high-quality execution across all regions. Acting as the primary coordination point between sales leadership, marketing, operations, and external partners, the position translates commercial strategy into executable processes and deliverables. The role is accountable for prioritizing and managing all back‑office sales support activities, enabling Regional Sales Directors to remain focused on customer engagement and revenue generation. Success in this role requires strong managerial judgment, the ability to set standards and enforce discipline, and comfort operating with a high degree of autonomy and executive visibility. This position reports directly to the Vice President of BD, Sales and Marketing – MRO.

Requirements

B.S. Degree in Business or related field; M.B.A. preferred
Strong technical proficiency in Salesforce administration and familiarity with Salesforce development (Lightning, Apex, Visualforce) and automation tools.
Proficient in Microsoft 365 tools (Word, PowerPoint, Excel, Loop, Planner) and Microsoft Power Platform.
Experience with Adobe Creative Cloud (InDesign, Illustrator, Photoshop, Acrobat, etc.).
Ability to conduct in-depth research and perform detailed analysis to support strategic decision-making, proposal development, and targeted marketing efforts.
Strong creative problem-solving skills with the ability to design innovative solutions, optimize processes, and adapt to complex challenges while maintaining accuracy and efficiency.
Excellent written and verbal communication skills with the ability to adapt messaging for multiple contexts such as internal updates, marketing campaigns, proposal submissions, technical documentation, training resources, and more.
Attention to detail and accuracy with the ability to prioritize, organize, and effectively manage time to work independently and meet deadlines.

Responsibilities

Own and govern Salesforce administration and sales operations infrastructure, establishing system architecture, permissions, automations, reporting standards, and data governance to support all Regional Sales Directors and sales leadership.
Lead the design, prioritization, and deployment of Salesforce enhancements and process improvements, balancing regional sales needs with system scalability, data integrity, and long-term operational efficiency.
Define, implement, and maintain standardized sales processes, tools, and best practices, ensuring consistent execution across all regions.
Oversee development and delivery of training, documentation, templates, and playbooks that enable Regional Sales Directors to operate efficiently and consistently.
Track and analyze active, upcoming, and completed solicitation opportunities to identify trends, competitive intelligence, and potential opportunities.
Direct and manage the end‑to‑end proposal lifecycle for all MRO opportunities, serving as the accountable owner for proposal strategy, compliance, scheduling, and submission quality.
Act as the primary interface between Regional Sales Directors, technical contributors, and external partners to ensure timely, compliant, and competitive proposal responses.
Establish and enforce proposal standards, review processes, and content governance to improve win consistency and reduce execution risk.
Serve as the primary back‑office point of contact for Regional Sales Directors, proactively managing administrative, analytical, and proposal support to reduce non‑selling workload and improve regional sales effectiveness.
Lead sales data analysis, reporting, and performance insights to support executive decision‑making, regional sales strategy, and pipeline management, ensuring accuracy and consistency across all regions.
Plan and execute marketing initiatives for the MRO, including content development, collateral creation, advertising/sponsorship planning, and targeted email campaigns.
Coordinate logistics for trade shows and industry events, including registration, booth preparation and promotional materials.
Perform other duties as assigned other actions required to support the essential functions of the role.