Sales Operations Program Manager

Cleveland Headquarters Office•Highland Heights, OH

1d•Onsite

About The Position

The Sales Operations Program Manager will report to the Sr. Director, Global Sales Operations and support the strategic growth of Park Place Technologies. This role helps improve sales efficiency and effectiveness by partnering with Sales, Marketing, IT and other functional areas to develop and implement creative data-driven solutions and process improvements within Outreach. This person is expected to provide reporting and analysis of sales data to others in the organization, including management. In addition, this role will be responsible for sales campaign initiatives through our sales technology Outreach.

Requirements

Minimum of 2 years of experience in data analytics, sales operations, sales analysis, marketing operations, marketing analysis, or a related field
Team player that is creative, intellectually curious, and able to effectively collaborate cross-functionally, partnering with stakeholders to drive business performance
Data driven individual with a strong business acumen and focus on analytical problem solving, data manipulation and management skills
Ability to go beyond the minimum expectations, and constantly seeking to improve sales programs to drive business growth
Eagerness to take ownership of projects with an entrepreneurial mindset
Experience administering sales incentive programs and driving sales productivity through contests and competitions
Experience with sales technology/systems, including CRM (preferably Microsoft Dynamics) and sales engagement software (preferably Outreach.io)
Strong Microsoft Excel skills
Knowledge of reporting tools (preferably Microsoft Power BI)

Responsibilities

Create, implement, and drive sales programs to deliver global sales growth
Build repeatable processes and reporting packages to empower both sales leaders and reps with critical operational data related to sales strategy and execution
Assist sales management in implementing new data points and analytics to support sales strategies surrounding data within outreach (sequences, email success, call dispositions, etc…)
Collaborate with the IT team to improve or define processes that promote data integrity and reporting functionality
Partner with sales leadership to solve sales process pain points and implement solutions that reduce friction and increase predictability regarding sales campaigns through Outreach.
Prepare presentations and communicate findings from initiatives to management and the broader organization
Help prepare executive-level quarterly and monthly business reviews and present to internal and external customers
Act as a Subject Matter Expert for SDAs and BDRs to reinforce best practices and technical sales trainings.
Lead various cross-functional operational projects and planning initiatives
Provide support to the Sales Development Managers as requested
Participate in ad hoc analysis to understand sales rep performance and competitor impact
Champion resolutions for unplanned issues/opportunities that arise within Park Place Technologies
Ownership of Sales Campaign implementation through sales technology platforms including: Sales sequence creation and updates
Driving adoption efforts and efficiency improvements, including A/B testing
Assist training team in onboarding of new hires, and updating global sales organization as needed based on new functionality or processes
Liaise with IT and technology providers (i.e., Outreach) regarding best practices and system optimization
Create and maintain reports on adoption and effectiveness for sales leaders