Sales Operations Program Manager

Lightedge•St. Louis, MO

About The Position

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs. If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. Lightedge is seeking a Sales Operations Program Manager to drive the operational rhythms, process governance, and execution framework that enable consistent sales performance across the organization. This role serves as the operational bridge between Sales Leadership, Sales Operations, Customer Experience, Learning & Development, and IT by transforming strategic direction into repeatable processes, disciplined operating cadences, and scalable sales programs. The Sales Operations Program Manager owns the day-to-day execution of sales processes, Salesforce governance, sales program administration, and tool adoption. This role focuses on ensuring sales teams operate within standardized processes, continuously identifying opportunities to improve efficiency, adoption, and execution while supporting the company's growth objectives.

Requirements

Bachelor's degree in Business, Operations, Sales, or a related field, or equivalent experience.
5+ years of experience in Sales Operations, Revenue Operations, Business Operations, or Program Management.
Strong knowledge of Salesforce CRM and sales process governance.
Experience leading cross-functional initiatives involving Sales, Customer Success, IT, and Enablement.
Excellent organizational, project management, and communication skills.
Strong analytical mindset with the ability to identify operational trends and recommend process improvements.

Nice To Haves

Experience supporting enterprise technology or SaaS sales organizations.
Knowledge of CPQ, ZoomInfo, Momentum.io, or similar sales technologies.
Experience with sales forecasting, pipeline management, and revenue operations processes.
Familiarity with AI-enabled workflow automation and process optimization.

Responsibilities

Lead weekly forecast and pipeline review meetings with Sales and Customer Experience leaders, ensuring consistent execution of established operating rhythms.
Track, communicate, and drive completion of follow-up actions resulting from forecast and deal review meetings.
Monitor cadence effectiveness and identify opportunities to improve consistency, accountability, and execution across sales teams.
Administer core Sales Operations programs, including territory management, lead routing, account assignments, enterprise deal support, executive sponsorship initiatives and more.
Monitor and escalate activities that break documented Rules of Engagement and work with sales management to communicate and resolve events.
Partner with Sales Operations and Enablement to identify areas to improve operational efficiency through automation and AI-enabled process improvements.
Measure and maintain Salesforce quality standards, including opportunity stages, forecast categories, aligned to exit/entry requirements.
Monitor process compliance and identify recurring adoption or data quality issues.
Collaborate with Sales Enablement to identify training needs resulting from process changes or performance gaps.
Support adoption of sales technology platforms, including Salesforce, CPQ, ZoomInfo, Momentum.io, and other sales enablement tools.
Develop and maintain sales process documentation, ensuring workflows remain current and aligned across the organization.
Identify process gaps and recommend scalable solutions to improve organizational performance.
Collaborate with Sales Leadership, Customer Experience, Sales Operations, Sales Enablement, IT, and Channel teams to improve sales execution and operational consistency.
Support cross-functional initiatives that improve forecasting accuracy, sales productivity, customer retention, and enterprise opportunity management.