Sales Operations Product Manager

Keysight Technologies, Inc.•Pueblo, CO

3d•Remote

About The Position

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. The Sales Operations Product Manager is accountable for the end-to-end (E2E) sales workflow within Salesforce CRM and the experience of the global user population operating within that workflow. This role owns the strategy, roadmap, and execution model that ensures sales processes are optimized, scalable, and aligned with enterprise priorities. Serving as the primary business owner of the workflow, this individual drives alignment between executive strategy, sales operation’s needs, end users and, IT delivery while leading a team of Business Process & Analysts (BPA) & SMEs to execute against a continuous product development lifecycle.

Requirements

7–12+ years of experience in Sales Operations, Product Management, or Salesforce platform ownership
Deep expertise in Salesforce CRM (Sales Cloud required; CPQ and analytics preferred)
Demonstrated experience owning end-to-end business processes at scale
Proven ability to translate executive strategy into product roadmap and execution
Experience leading cross-functional teams and influencing senior stakeholders
Strong analytical, problem-solving, and decision-making skills
Strong understanding of boundary systems that influence and enhance the sales experience, including: Marketing automation platforms (e.g., lead management, campaign attribution), Partner Relationship Management (PRM) systems, Customer Success / Customer Lifecycle Management tools
Advanced working knowledge of Microsoft and Macintosh workstation environments, including productivity, file management, and system-level efficiencies
Proficiency with enterprise collaboration tools (e.g., Teams, SharePoint, Slack, Miro, Confluence) to drive cross-functional engagement
Familiarity with wireframing and prototyping technologies (e.g., Figma, Lucidchart, Balsamiq) to support UX-driven solution design
Demonstrated ability to stay current on industry best practices, emerging technologies, and trends in sales operations, CRM platforms, and digital product management and adoption

Nice To Haves

Experience leading global sales process standardization efforts
Salesforce certifications (Admin, Advanced Admin, Platform App Builder, Architect, CPQ Specialist)
Familiarity with Agile product management and sprint-based delivery models
Experience with AI-driven sales tools (e.g., Einstein AI, Data Warehouses, LLM)
Background in UX/UI design or digital experience optimization

Responsibilities

Accountable for the full lifecycle and performance of a defined E2E sales workflow (e.g., lead-to-opportunity, quote-to-cash, forecasting and prospecting)
Owns the user experience for the global population operating within the workflow
Ensures consistency, scalability, and standardization across regions and business units
Owns the creation, maintenance, and communication of the E2E workflow strategy and vision
Aligns product strategy with corporate and executive priorities
Acts as the single point of accountability for ensuring the workflow delivers measurable business value
Translates strategic vision into a clearly defined, actionable roadmap
Establishes near-term and long-term priorities aligned to business outcomes
Makes monthly prioritization decisions on user stories and enhancements in support of roadmap delivery
Balances competing demands across regions, functions, and technical constraints
Defines and maintains KPIs and success metrics tied to development and changes to existing sales workflows that depict digital product team success and alignment with business priorities (e.g., user support tickets, digital product team outcomes)
Continuously monitors and communicates workflow performance to stakeholders and leadership
Uses data and insights to drive continuous improvement in process and system capabilities
Maintains a strong, continuous connection with the end-user community
Establishes and operates a structured engagement model including: Regular focus groups, Standardized intake and feedback processes, Direct engagement with key users and stakeholders
Translates feedback into actionable product enhancements and priorities
Leads a team of Business Process & Analysts & SMEs responsible for supporting both strategy and execution
Ensures the team effectively: Investigates user feedback and business issues, Defines and documents requirements and user stories, Partners with IT to design and assess solutions, Grooms backlog items and prioritizes stories for development, Pushes prioritized work into digital product teams working with product owners on monthly sprint cycles, Develops and maintains training content and delivery, Manages efforts using project management methodologies, Maintains continuous knowledge growth on technology and approach for E2E sales
Partners closely with IT, Sales, Marketing, Partner Delivery, and other stakeholders to ensure successful solution delivery
Ensures clear separation of business-owned process design and IT-owned technical implementation
Participates in Agile ceremonies including backlog grooming, sprint planning, and UAT
Facilitates global stakeholder alignment through relationship building and align cross business unit roadmaps
Leverages Salesforce capabilities (Sales Cloud, CPQ, automation tools, reporting, and AI) to support workflow optimization
Ensures proper governance, data integrity, and platform scalability
Identifies opportunities for automation and simplification
Understands how to manage tech debt ensuring system optimization