Product Operations Manager

Monks • Austin, TX

5d • Hybrid

About The Position

We are seeking a detail-minded, execution-focused Product Operations Manager to join our team. In this role, you will be embedded at Monks, serving as a critical operational partner dedicated to supporting one of our most high-profile enterprise client accounts. Working directly alongside Program Leads and Product Managers, you will bridge the gap between strategy and execution—translating high-level program priorities into tightly tracked release schedules, coordinating global stakeholders, driving UAT follow-through, and managing day-to-day product operations workstreams.

Requirements

• 5+ years of experience in product operations, program coordination, technical support, or execution-focused roles within a technology or reporting environment.
• Deep comfort using enterprise issue and ticket tracking systems (e.g., Jira) to manage high-volume, detail-sensitive deployment items and operational requests with precision.
• Demonstrated capability coordinating across multi-region stakeholders, distributed teams, and distinct time zones to drive follow-through without direct formal authority.
• Direct experience or strong familiarity with localization workflows, release/deployment tracking, and UAT execution support.
• Basic data/dashboard literacy with the ability to maintain or lightly build simpler reporting views.
• Exceptional written and verbal communication skills, with an ability to distill multi-regional status updates into clear, actionable progress reports for leadership.
• Thrive in structured environments, working seamlessly with minimal supervision while respecting scope and governance frameworks.

Nice To Haves

• Experience with SQL and/or Python is a strong plus.

Responsibilities

• Act as the central coordination hub to collate regional feedback on enhancements and deployment scope, feeding directly into build planning cycles.
• Translate geo deployment requirements into trackable release items, align localization sign-offs, drive UAT partner scoping, and track verification scripts through to completion.
• Take direct ownership of Run-the-Business (RTB) activities for lower-complexity views and dashboards, ensuring cross-program continuity while freeing senior resources for strategic builds.
• Maintain clear status visibility and proactively surface blockers across deployment, localization, and ticketing workstreams before they impact release timelines.
• Perform initial intake and routing of first-line support queries within dedicated support frameworks, ensuring proper categorization prior to escalation.
• Track open operational tickets across frameworks, maintaining high visibility on progress and flagging delays to appropriate program leads.
• Execute high-volume access requests and onboarding tasks accurately and promptly to keep cross-functional partners moving smoothly.

Benefits

• Excellent, full coverage medical, dental, and vision insurance
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
• Authentic commitment to DEI efforts and sustainable growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed