Sales Operations Process Leader
About The Position
Lennox Commercial HVAC is building a modern Revenue Operations capability to support a complex national sales organization spanning direct accounts, contractors, engineering firms, and channel partners. This role will play a key leadership role in modernizing commercial operations across process, systems, analytics, and governance – including major initiatives related to CRM transformation, forecasting, pipeline management, and operating cadence. This is a high-visibility opportunity for a builder who wants to shape scalable commercial capabilities and influence how revenue operations evolve across the organization. The mission is to lead and operationalize the systems and processes that govern sales pursuit processes, pipeline management, and forecasting, while driving CRM strategy, evaluation, and implementation across sales and service. This role will partner with the Sales Enablement & Training Team to guide change. The role is positioned as the functional owner for Sales Operations within Revenue Operations, leading enterprise initiatives through influence across Sales, IT, Finance, and external partners. It operates with significant autonomy and visibility across leadership stakeholders and is a player-coach responsible for delivering outcomes while coordinating cross-functional resources.
Requirements
- Bachelor’s degree in business, Finance, Accounting, HR, or a related discipline (or equivalent experience)
- 8 - 12+ years in Sales Operations, Revenue Operations, Commercial Operations, or related functions
- Experience leading CRM transformation and change management initiatives
- Familiarity with enterprise-grade CRM software suites (Salesforce, SAP, Oracle, Microsoft, etc.)
- Strong forecasting, pipeline management, and operating cadence expertise
- Systems thinker with the ability to connect processes, data, analytics, and tools
- Ability to influence senior stakeholders without direct authority
- Comfortable operating in evolving and ambiguous environments
Responsibilities
- Define and operationalize scalable end-to-end sales process (lead → opportunity → close → shipment → service)
- Establish pipeline governance standards, inspection cadence, and forecasting discipline
- Build consistent operating cadence and performance visibility across sales leadership
- Drive account coverage and activity planning frameworks
- Define use and prioritize use cases for automation through Artificial Intelligence
- Modernize forecasting and pipeline management capabilities across a complex commercial organization
- Improve forecast accuracy and visibility through structured process and analytics
- Develop scalable KPI frameworks and reporting standards
- Serve as the Business Product Owner for the enterprise CRM modernization initiative across sales and service; currently on SAP C4C V1
- Drive platform evaluation, future-state process design, implementation strategy, testing, migration cutover, and adoption strategy
- Define business requirements, workflow design, reporting structure, and ongoing prioritization
- Partner with IT and external vendors to implement scalable solutions
- Lead through influence across Sales, Finance, IT, and Revenue Operations
- Coordinate offshore resources supporting analytics, reporting, and administration
- Define and prioritize work delivered by IT and external partners
- Establish scalable foundations to support future organizational growth
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
