Sales & Operations Planning Manager

Swarovski • Cranston, RI

5d • Hybrid

About The Position

At Swarovski, you don’t just join a brand – you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you are passionate about people, eager to grow your accounting expertise, and motivated to work in a dynamic, international environment where innovation meets timeless elegance, we would love to hear from you. We are looking for an S&OP Manager to lead the Sales & Operations Planning process across the North America (NAM) cluster to support commercial objectives by translating business strategy into actionable plans and continuously improving planning accuracy and execution.

Requirements

• 5+ years of experience in Sales & Operations Planning (S&OP), demand/supply planning, or related supply chain functions
• Bachelor’s degree in Supply Chain, Business Administration, Engineering, Merchandising, or a related field
• Strong experience in demand and supply planning, inventory management, and financial alignment
• Hands-on experience managing S&OP/S&OE cycles and driving consensus planning across cross-functional teams
• Solid knowledge of Demand & Supply Planning, Inventory Management, Merchandising, and S&OP processes
• Familiarity with planning methodologies and frameworks (e.g., APICS) and retail/e-commerce environments is a plus
• Strong understanding of key KPIs such as forecast accuracy, OTIF, fill rate, and inventory performance
• Proficiency in ERP systems (e.g., SAP/APO) and advanced data analysis skills (Excel or similar tools)
• Ability to translate data into actionable insights to support business decision-making
• Highly analytical
• Strong stakeholder management and cross-functional collaboration skills

Responsibilities

• Lead the end-to-end S&OP process for the NAM cluster, ensuring a clear and aligned plan across demand, supply, and finance
• Drive S&OP and S&OE cycles, enabling structured decision-making and execution follow-up
• Analyze demand and supply plans, identifying gaps, risks, and performance deviations
• Define and implement mitigation actions to ensure short- and mid-term plan execution
• Align planning inputs and timelines with regional and global processes
• Oversee assortment planning and inventory strategies to ensure optimal stock levels
• Monitor key performance indicators (forecast accuracy, OTIF, fill rate, inventory) and drive improvements
• Contribute insights to optimize availability, working capital, and overall business performance

Benefits

• Learning and career development programs
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Hybrid and flexible work options
• Paid volunteering leave
• Exclusive employee discounts on Swarovski products
• Meal/Food Allowance
• Transportation Voucher
• Private medical coverage
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager