Sales Operations Planning Manager

Twilio

7d • Remote

About The Position

Twilio is seeking a Planning Manager to join the Strategic Operations pillar within Sales, Operations and Enablement. We are seeking a data-driven and strategically minded individual to lead our target-setting process and align customer segmentation to organizational objectives.. This role is less about managing schedules and more about defining our "North Star"— ensuring our goals are ambitious, data-driven, and achievable.
This individual will help us establish ‘best in class’ practices for target setting and customer cohorting, drive recommendations for change, and execute those changes flawlessly through cross-functional collaboration. They will partner with cross functional leaders in sales, systems and HR to align on and drive operational improvements. The right candidate will have a proven track record of completing multiple cycles of target setting that have led to better outcomes for the GTM function.

Requirements

• 6+ years of experience in sales operations or revenue operations for a CPaaS organization
• Have deep understanding of the key metrics/levers for a GTM organization (productivity, capacity, top of funnel, pipeline, etc.)
• Completed 2 rounds of annual planning within a GTM organization
• Strong analytical skills with proficiency in data manipulation and reporting tools
• Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams
• Strong project management and process mapping skills, with the ability to distill complex problems into actionable steps
• Excellent verbal and written communication skills
• Strong interpersonal skills, including active listening; written/verbal communication; and ability to influence/align on priorities

Responsibilities

• Strategic Target Setting: Lead the annual and semi-annual target-setting cycles. You will define top-down targets while collaborating with department heads to ensure bottom-up feasibility. You will develop unique target setting methodologies across segments of our business and drive development of targets for each
• Customer Segmentation Strategy: Lead the development and maintenance of customer segmentation to identify growth opportunities by leveraging various segmentation models (e.g. firmographic, propensity to buy, etc)
• Lifecycle Management: Identify the "tipping points" in the customer journey to help set targets that encourage customer movement from lower-value to higher-value segments
• Cross-Functional Alignment: Work with Sales and Finance to ensure that targets and their underlying methodology will enable Twilio to achieve their broader strategic goals
• Stakeholder Management: Present target proposals to senior leadership, providing data-backed narratives to gain buy-in.
• Continuous Optimization: Refine the planning process to reduce "planning lag" and improve the accuracy of our projections.

Benefits

• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed