Sales Operations Partner

WTW • Nashville, TN

3d • Hybrid

About The Position

WTW is a leading global advisory, broking and solutions company that helps clients turn risk into a path for growth. With over 40,000 employees across 140+ countries, we design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital.

We are seeking a strategic and commercially focused Sales Operations Business Partner to support growth across Corporate Risk & Broking (CRB) North America. This role sits at the heart of the business, partnering with regional and specialty leaders, as well as producers, to drive decision-making, performance and growth outcomes.

As part of a broader North America Sales Operations team, this role will align to a defined portfolio of regions, specialties and/or producers, working alongside peers with similar remits. The successful candidate will act as a trusted advisor—owning growth insight, shaping planning activities, and enabling leadership to make informed decisions that drive new business performance.

This role is also part of a global Sales Operations network with business partners playing similar roles in other geographies, and specialist communities of excellence driving analytics, client insights and client satisfaction to deliver best-in-class growth enablement.

Requirements

• Experience in sales operations, business planning or commercial analytics in a complex, matrix environment
• Proven ability to influence senior stakeholders and drive outcomes without direct authority
• Strong analytical capability with the ability to translate data into clear commercial insight
• Experience with CRM platforms (e.g. Dynamics 365) and reporting tools such as Power BI
• Excellent communication and stakeholder management skills
• Ability to operate at pace, manage ambiguity and prioritize effectively

Responsibilities

• Partner with leadership to develop and execute growth strategies, business plans and performance tracking across assigned areas
• Own pipeline visibility and forecasting accuracy, providing insight on performance, risks and opportunities to inform decision-making
• Translate data into actionable insights, enabling leaders to optimise growth, improve conversion and prioritise opportunities.
• Drive value from CRM (Dynamics 365) through data quality, insight generation and adoption of consistent processes and standards.
• Enable delivery of client growth initiatives, including account planning, client satisfaction and client-at-risk processes
• Work closely with Growth Leaders, Producers, Finance, Marketing and Global Sales Operations teams to coordinate and accelerate growth initiatives.

Benefits

• Competitive salary and performance incentives
• Comprehensive benefits package
• Professional development and career progression
• Flexible working arrangements
• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed