People Operations Partner

Mosaic•Wallingford, CT

6h•Onsite

About The Position

At Mosaic, we are on a mission to relentlessly pursue opportunities that empower people. As part of the One Mosaic team, we create caring communities where individuals have a voice, advocacy, and a meaningful life. We are seeking a dynamic, solutions-oriented People Operations Partner (POP) to join us onsite in Connecticut. In this role, you won't just run HR processes—you will serve as a core business partner, leveraging data, culture, and strategy to build an environment where our people and our mission thrive.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field required.
Minimum 3 years of progressive HR Advisor/Partner experience.
SHRM-CP, SHRM-SCP, PHR, or SPHR (or ability to obtain within one year of hire).
Comfortable analyzing basic workforce metrics and using tools like Google Sheets to guide and influence decisions.
Proven ability to coach supervisors through complex employee relations, navigate change, and communicate with polish and empathy.
Willingness and ability to travel up to 10%.

Responsibilities

Serve as a core business partner, leveraging data, culture, and strategy to build an environment where our people and our mission thrive.
Serve as the critical bridge connecting business strategy with everyday people experiences.
Work directly with agency leadership and our HR Centers of Excellence (COE) to solve complex organizational challenges, coach leaders, and champion Mosaic's core values of belonging, connection, faithfulness, and grit.
Offer thoughtful, business-aligned HR solutions.
Translate organizational goals into local priorities and help solve real business challenges.
Act as a coach and facilitator for front-line and mid-level managers.
Drive talent discussions, performance coaching, and local retention strategies to build leadership capability.
Use core HR metrics (turnover, engagement, retention) to tell stories, answer strategic questions, and drive proactive decisions.
Help teams navigate local organizational changes, embrace new technology, and build a continuous improvement mindset.
Build deep trust across all levels.
Support local Collective Bargaining Agreements (CBAs), drive resolution of grievances, and serve as the go-to partner for People Operations to maintain a fair, equitable, and inclusive environment.