Sales Operations Manager

Fairway Lawns, LLC•Plano, TX

13d

About The Position

About the Role We are seeking a Sales Operations Manager / Sales Operations Analyst to support and optimize the operational engine of our Sales organization. This role is critical to helping our call center and field sales teams hit aggressive growth targets in a highly seasonal business. You will own workforce management, performance reporting, forecasting, and the implementation of AI-driven tools that strengthen speed-to-lead, conversion, and daily sales execution. You will partner closely with Sales leadership to ensure our people, processes, and systems are aligned to perform at their highest level. If you are analytical, operationally driven, and energized by improving performance through data and process — this role is for you.

Requirements

5–7+ years in Sales Operations, Call Center Operations, Workforce Management, Sales Analytics, or similar roles — ideally in B2C services or home services.
Experience deploying or managing AI tools (agent assist, QA automation, forecasting models, conversation intelligence).
Comfortable working with CRM systems, call center platforms (NICE, Five9, etc.), WFM tools, and performance dashboards.
Highly analytical — strong with modeling, Excel/Sheets, and operational decision-making.
Process-driven — able to create structure, documentation, and repeatable workflows.
Comfortable in a cross-functional environment supporting Sales, Marketing, and Operations.
Able to lead change and implement new tools in fast-moving environments.
High ownership and accountability
Excellent communicator
Comfortable with imperfect data and real-time decision-making
Thrives in fast-paced, seasonal, high-stakes environments