Sales Operations Manager- SMB

Motive

6h•$147,000 - $211,000

About The Position

As a Sales Strategy & Operations Manager, you will help shape and execute strategic initiatives that improve sales performance in Motive’s SMB Business. You will translate business priorities into actionable plans, provide rigorous analysis and recommendations, and serve as a trusted advisor to sales leadership and cross-functional partners. This role is suited to a strategic, analytical, and execution-oriented operator who can navigate complex business questions, identify opportunities for improvement, and drive solutions from insight through implementation. You will bring a data-driven perspective to forecasting, pipeline generation and management, and other sales metrics, with the opportunity to influence departmental objectives and advance the effectiveness of Motive’s go-to-market organization.

Requirements

Experience in sales strategy, sales operations, business operations, consulting, finance, or a related analytical function.
Strong analytical skills, including the ability to synthesize complex data and develop practical recommendations.
Demonstrated experience leading projects with diverse scope and driving initiatives from planning through execution.
Ability to build consensus across teams and communicate recommendations effectively to senior stakeholders.
Expertise with SQL, Google Sheets or Excel, and Salesforce.
Proficiency in AI tools, including LLMs, agents, Apps Script, and N8N, to maximize efficiency and accuracy of daily work.
Sound judgment, strong ownership, and the ability to prioritize work in a fast-paced environment.
Authorization to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.

Responsibilities

Serve as the primary sales operations business partner to the SMB New Logo and Account Management Organization.
Own the day-to-day operating rhythm for the business, bringing attention to detail and operational rigor to reporting and recurring business review cadences.
Develop and execute strategic initiatives that support sales growth, productivity, and operational effectiveness.
Analyze sales performance, pipeline, capacity, and business trends to identify opportunities and risks.
Improve sales processes, operating rhythms, reporting, and planning mechanisms.
Lead cross-functional projects involving Sales, Systems, Business Intelligence, Finance, and Marketing.
Translate complex data and business problems into clear priorities that inform leadership decision-making and drive measurable outcomes.