Sales & Operations Manager
About The Position
Serenity is seeking a Sales & Operations Manager to take the helm of a high-volume, premium service location — responsible for the people, the process, the member experience, and the bottom line. This is a role built for someone who has demonstrated they can run a complex operation and hit commercial targets at the same time. You'll lead from the floor, develop your team with intention, and bring both discipline and drive to everything you oversee. If you've come up through hospitality, upscale retail, or high-touch service environments, your experience will translate immediately. No industry-specific background required.
Requirements
- 10+ years managing teams in fast-paced, service-oriented settings, with a background that bridges operations and sales
- A verifiable history of meeting and beating sales targets — you have the numbers and the story behind them
- Proven ability to manage and be accountable to KPIs across both the commercial and operational sides of a business
- A track record of difficult performance conversations handled well, with real outcomes on the other side
- Someone who moves toward problems, not away from them — and follows through until they're resolved
Nice To Haves
- Experience in hospitality, premium retail, or high-end service operations is an advantage — especially where the member or guest experience was the primary measure of success
Responsibilities
- Oversee all aspects of daily operations at a busy service location — team management, scheduling, floor presence, and delivery standards
- Take ownership of the location's sales results, setting clear expectations and ensuring your team is consistently moving toward revenue objectives
- Build and maintain a culture of accountability through hands-on coaching, honest feedback, and consistent follow-through
- Create member interactions that are seamless and professional, while staying alert to opportunities to deepen relationships and drive revenue
- Own your location's performance metrics — sales, conversion, quality, and efficiency — and make data-informed decisions from them
- Spot problems before they become patterns and resolve them with directness and a clear plan
Benefits
- $100,000+ annually plus bonus incentives
- 90% employer-paid medical, dental, and vision coverage
- 401(k) retirement plan
- 10 PTO days to start, 15 after year one + 10 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
