Sales Operations Manager
About The Position
We are seeking a Sales Operations Manager to lead and elevate Cascade's Sales Operations team. This is a high-impact leadership role at the center of our revenue engine — responsible for driving the performance, quality, and strategic direction of a function that spans proposal development, CRM management, customer data, and the systems that power Cascade's business development efforts. The Sales Operations Manager leads a team of seven, owns the end-to-end proposal process, and partners closely with the Sr. VP of Sales and VP of Business Development to align team output with company growth objectives. This leader brings stability and a forward-leaning orientation — championing technology adoption, AI-assisted tools, and process innovation to keep Cascade ahead of the curve. At Cascade Energy, we’re actively shaping how AI gets deployed in the real world, in our tools, our client engagements, and our daily work. Our approach has always been relationship-driven and expertise-led, and AI is how we multiply the impact of both. Successful Cascadians are curious and resilient. They embrace change, seek smarter ways to create impact, and take ownership of their own growth. We embed AI into our work in ways that are responsible and human-centered, and we actively develop our people to deploy it creatively and confidently. We believe the future belongs to organizations that pair emerging technology with genuine human expertise. That future is being built here. . . .come be a part of it!
Requirements
- Bachelor's degree or higher
- 7+ years of experience in Sales Operations, Revenue Operations, or a closely related field
- 5+ years of people management experience, including direct supervision of a team of three or more
- Demonstrated experience with CRM strategy and technology adoption in a sales or business development environment
Nice To Haves
- Strong people leadership skills — proven ability to develop direct reports, retain talent, and hold a team accountable to quality and deadline standards.
- Forward-leaning, technology-fluent orientation with genuine enthusiasm for AI and emerging tools; experience evaluating and embedding new technology into team workflows.
- Expertise in proposal or sales operations process design, documentation, and continuous improvement — with the ability to identify inefficiencies and build scalable systems.
- Exceptional communication and stakeholder management skills; able to represent Sales Operations credibly across all levels of the organization.
- Experience in energy, environmental, or professional services industries preferred but not required.
Responsibilities
- Lead the Sales Operations team — setting performance expectations, managing proposal workload and capacity, and developing direct reports through regular coaching, feedback, and annual Development Plans.
- Serve as the primary conduit between Sales Operations and Marketing, Product, Finance, Legal, and Operations — ensuring alignment and channeling customer insights back to internal teams.
- Own the end-to-end proposal process: design, documentation, quality standards, stakeholder coordination, and continuous improvement — making it a measurable competitive advantage for Cascade.
- Drive CRM strategy and adoption (Pipedrive), ensuring sales tools are well-utilized, reliable, and actively evolving to support the team.
- Contribute to improving proposal win rates, pipeline velocity, and conversion efficiency through process, tools, and team capability.
- Champion technology adoption, including AI-assisted tools — identifying opportunities to integrate emerging technology into workflows and build team capability in new systems.
- Manage team workload, prioritization, and capacity planning to ensure high-quality, on-time delivery of proposals and internal projects.
Benefits
- health coverage
- dental coverage
- vision coverage
- flexible spending account options that include employer contributions
- health savings account options that include employer contributions
- life insurance
- short-term disability coverage
- long-term disability coverage
- paid parental leave
- 401(k)-retirement plan with a guaranteed 3% employer contribution
- Employee Stock Ownership Plan (ESOP)
- annual cash performance bonuses
- paid vacation
- paid sick time
- inclusive, flexible holiday policy
- $500 contribution that can be applied to an HSA, FSA, or Lifestyle Spending Account
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What This Job Offers
Job Type
Full-time
Career Level
Manager
