Sales Operations Manager

UZURV•Richmond, VA

11d

About The Position

Reporting to the Vice President of Business Strategy, the Sales Operations Manager plays a pivotal role in supporting the success of UZURV’s Business Development and Client Services teams. This role blends strategy and execution, with a focus on sales operations, CRM optimization, reporting, process improvement, and cross-functional collaboration. You’ll help build the infrastructure, insights, and systems that enable scalable growth and strong, long-term client partnerships.

Requirements

You bring 5+ years of experience in paratransit, NEMT, mobility, or a related transportation sector, with a strong background in Business Development, Sales Operations, or Operations.
You have proven experience managing and optimizing Salesforce or similar CRM platforms.
You’re skilled in B2B client engagement, account planning, and navigating complex sales environments.
You’re highly organized, detail-oriented, and able to manage multiple priorities with confidence.
You’re comfortable operating in fast-paced, evolving environments and bring structure and clarity where it’s needed.
You’re a strategic thinker with strong analytical, project management, and cross-functional collaboration skills.
You’re a proactive problem-solver who enjoys high-impact, high-visibility work.
You bring high integrity and a genuine commitment to serving underserved and vulnerable communities.

Responsibilities

Own and manage Business Development reporting across Sales and Client Services.
Build, maintain, and continuously improve dashboards, executive summaries, and performance reports.
Develop and update sales presentations and supporting materials for both internal and external audiences.
Research and compile program, agency, and account intelligence to support pursuit strategy and client engagement.
Serve as the primary owner of UZURV’s CRM environment, with hands-on experience administering and optimizing Salesforce or a comparable platform.
Ensure data accuracy, consistency, and usability across pipelines, opportunities, contacts, and reports.
Design and refine workflows, dashboards, and reporting tools to improve visibility and decision-making.
Act as a trusted resource to streamline sales processes and reduce administrative burden for the Business Development team.
Coordinate and participate in internal sales meetings, pipeline reviews, and strategy sessions.
Support partner relationship tracking and coordination from a sales-operations perspective.
Partner with Marketing to customize, maintain, and enhance strategic marketing and pursuit materials.
Work closely across departments to resolve issues and drive continuous improvement.
Identify root causes of process gaps and help implement practical, scalable solutions.
Stay current on trends in transit, paratransit, NEMT, and Salesforce best practices.
Represent UZURV at industry events, conferences, and trade shows as needed.