Sales Operations Manager
About The Position
Avocado is looking for a Sales Operations Manager to join the Strategic Partnership Team. This role will be responsible for maintaining, selling, and growing large retail partnerships, primarily on the East Coast. The position involves cultivating strategic relationships, driving growth across key retail accounts, and architecting enablement frameworks (tools, training, resources) to maximize partner success. The role requires utilizing HubSpot CRM and advanced analytics for account intelligence, performance tracking, and long-term initiative planning. Strategic travel is a core component for partner site visits, industry trade shows, and executive meetings.
Requirements
- At least 5 years of sales experience with a demonstrated record of creating, maintaining, and growing outstanding client relationships.
- Experience leading and managing a team of brand representatives.
- Strong research, writing, editing, and client interaction skills.
- Ability to effectively prioritize in a fast-paced environment and meet deadlines.
- Organized, self-motivated, with a proactive approach to managing and executing projects.
- Ability to use independent judgment, analyze information, and formulate recommendations to solve problems.
- A passion for the foundations and core beliefs in Avocado as the leader in certified organic and sustainable products.
Nice To Haves
- Mattress and Bedding experience a huge plus.
- Industry relationships, especially on the East Coast.
Responsibilities
- Service East Coast key partners by building and growing relationships within the organization.
- Oversee team of account trainers and key account managers in the SE region.
- Visit offices and buyers to build rapport, relationships, and business.
- Conduct store visits and work with Market Trainers to drive sales, training, and growth of AGB in each partner.
- Act as a coach and mentor to Market Trainers.
- Help to open new strategic accounts on the East Coast.
- Work with the Retail Development Team on displays, POP options, and delivery/set-up.
- Serve as a liaison between AGB and assigned accounts.
- Manage timelines, oversee execution, and follow up once an account is onboarded.
- Perform day-to-day account management responsibilities including status reports, delivery service help, issue resolution, and connecting appropriate people/departments.
- Create, submit, and follow up with tasks associated with assigned accounts.
- Spend time in East Coast flagship Avocado stores to build relationships and stay in tune with the company's approach to business.
- Treat retail and strategic partners with energy, enthusiasm, and transparency.
- Be responsible for the sales, profit, expenses, marketing, and merchandising functions for the assigned partner.
- Lead the customer account planning cycle and develop strategic short- and long-run plans to achieve sales goals.
- Ensure customer-specific programs, guidelines, and policies are communicated and followed.
- Regularly evaluate partner sales performance and develop strategies to sustain successes and improve deficiencies.
- Keep management updated on partners’ strategic plans and goal progression.
- Perform other duties as assigned to support AGB’s larger visions on the East Coast.
Benefits
- Medical (HMO, PPO, HSA)
- Dental
- Vision
- 100% Employer Paid Life Insurance
- 401(k) with employer match
- PTO
- Volunteer days
- Employee Purchase Program
- Profit Sharing
- Bonus Plan
- Training and Tools to be successful along with a strong partnership from your peers and leaders
- Wellness Program
- Referral Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
