Sales Operations Manager – PBSA/BTR

UniHomes

6d•Hybrid

About The Position

UniHomes is seeking a Sales Operations Manager to be the operational architect of their PBSA/BTR channel. This role involves building processes, reporting frameworks, and financial infrastructure to support a growing team. The ideal candidate is a hands-on builder who can think strategically and execute effectively in a fast-moving environment. This is an individual contributor role with no direct reports, responsible for creating structure and driving efficiency within the PBSA/BTR channel.

Requirements

Proven experience in a sales operations, commercial operations, or channel operations role within a B2B portal, booking platform, digital marketplace, or PropTech business.
Understanding of listing-based or booking/commission-based revenue models and the operational infrastructure required for a commercial team.
Demonstrable track record of building operational processes from scratch.
Strong ability to build and manage reporting frameworks and performance dashboards.
Experience with CRM tools (ideally Salesforce).
Confident, analytical approach to interpreting data and communicating insights clearly to senior stakeholders.
Hands-on experience managing or improving invoicing, billing, or revenue operations workflows.
Comfortable liaising closely with Finance teams.
Confident communicating directly with operator clients to resolve platform, technical, or billing queries.
Excellent written and verbal communication skills.
Ability to translate complex operational requirements into clear guidance.
Highly autonomous, proactive, and energized by building something meaningful from the ground up.
Natural relationship builder who earns trust across functions and can influence without authority.

Nice To Haves

Experience working across more than one revenue model.
Candidates from student accommodation booking platforms, property portals, or travel and hospitality tech are particularly encouraged to apply.
Experience within the Purpose-Built Student Accommodation, Build-to-Rent, or wider residential property or PropTech sector.
Strong sales operations experience from a comparable B2B booking or listing environment.

Responsibilities

Design and own the reporting framework for the PBSA/BTR channel, providing clear visibility of performance against targets for both Agent Booking and Paid Listings revenue models.
Take full ownership of the channel's financial operations, including invoicing workflows, revenue reconciliation, and billing accuracy.
Build and embed consistent processes to support a smooth transition from deal close through to operators going live on the platform.
Proactively identify and address gaps and inefficiencies across the channel by building processes, documentation, and tooling.
Act as the operational bridge between the Head of PBSA New Client Acquisition and the wider team, translating commercial direction into practical processes.
Own the operational foundations that enable the PBSA/BTR channel to grow efficiently by removing friction and increasing repeatability.
Collaborate with Sales, Finance, Product, and Technology teams to ensure the channel's operational needs are understood, prioritized, and delivered.