Sales Operations Manager (Remote)

Concentrix•Usa, NE

3d•Remote

About The Position

The Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations. This is a remote "Sales Operations Manager" position at Concentrix. As a remote "Sales Operations Manager", you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Requirements

Associate's Degree Preferred with more than ten years of experience (with two to four years of Progressive Management Experience) preferred
Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals
Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs
Work well under pressure and follow through on items to completion while maintaining a professional demeanor
Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Demonstrated ability to mentor, coach and provide direction to a team of employees
Demonstrated ability to take initiative and ownership with focus on continuous improvement
Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
Willingness to work a flexible schedule
MUST have 1+ year of experience as a "Operations Manager" or "Sales Operations Manager".
Must have 3-5 years of PROVEN "high-level sales" leadership – OB sales experience would be ideal.
Must reside in the United States and have a valid U.S. address for residence
18 Years of age or older with a completed High School Diploma or GED, required.
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
Work is generally sedentary in nature.

Nice To Haves

Military veterans are encouraged to apply.

Responsibilities

Own overall sales performance (conversion, revenue, productivity) across assigned programs
Drive daily/weekly performance rhythms to ensure consistent execution
Identify performance gaps early (especially early tenure) and implement corrective actions
Partner with leaders to build strong pipelines and hit or exceed targets
Lead and develop Team Leaders and Sales Coaches to drive a high-performance culture
Hold leaders accountable to daily performance management, coaching effectiveness, and action plans
Ensure consistent use of tools (PULSE, dashboards, reporting) to track and drive results
Reinforce a culture of accountability, urgency, and ownership
Shift coaching approach to be skill-based and behavior-focused (sales conversations, objection handling, rapport building)
Ensure coaching is documented, consistent, and tied directly to performance outcomes
Partner with Training to improve new hire readiness and early tenure success
Partner with WFM to optimize staffing, scheduling, and coverage to support sales demand
Identify opportunities to improve efficiency and productivity without sacrificing quality
Drive consistency in processes, communication, and execution across teams
Maintain strong relationships with client stakeholders, ensuring transparency on performance and action plans
Translate client expectations into clear operational actions
Proactively communicate risks, opportunities, and progress

Benefits

medical, dental, and vision insurance
comprehensive employee assistance program (EAP)
401(k) retirement plan
paid time off and holidays
paid training days
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience with company-supplied technologies
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
A range of other perks and benefits