Sales Operations Manager

Summit Fire Protection • St. Paul, MN

5h • Hybrid

About The Position

The Sales Operations Manager is responsible for ensuring the efficient execution and scalability of sales processes across the organization. This role oversees large account setup, contract integrity, acquisition onboarding, and sales team training, while maintaining adherence to internal policies and external regulations. This position plays a critical role in supporting revenue growth by enabling the sales team with structured processes, accurate systems, and consistent onboarding practices.

Requirements

• High school diploma or equivalent required.
• Bachelor’s degree in business, Finance, or related field (or equivalent experience).
• Minimum 5 years of experience in sales operations, or sales enablement.
• Strong understanding of sales processes, contract management, and CRM systems.
• Excellent organizational, analytical, and problem-solving skills.
• Strong communication and cross-functional collaboration abilities.
• Process-driven with strong attention to detail.
• Ability to manage multiple priorities and complex workflows.
• Strong leadership and training capabilities.
• High level of integrity and accountability.
• Continuous improvement mindset.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
• Valid driver’s license with an acceptable driving record required.
• Ability to travel regularly to branch offices and jobsite locations.
• Ability to comply with company drug and alcohol policies and customer-specific site requirements.
• Frequent travel, required, up to 50%.

Nice To Haves

• Experience with acquisition or client onboarding preferred.
• Experience with safety management systems or reporting platforms is preferred.

Responsibilities

• Oversee end-to-end sales processes, including account setup, deal structuring, and scheduling workflows.
• Ensure large and strategic accounts are properly configured and aligned with company standards.
• Partner with sales leadership to improve efficiency, accuracy, and scalability of sales operations
• Identify process gaps and implement solutions to streamline execution.
• Lead onboarding of newly acquired accounts, clients, or business units into internal systems and processes.
• Coordinate cross-functional integration efforts (Sales, Finance, Legal, Operations).
• Ensure data accuracy, contract alignment, and process standardization during onboarding.
• Develop and maintain onboarding playbooks and documentation.
• Ensure all FLS sales contracts, agreements, and documentation meet company policies and regulatory requirements.
• Review and validate deal structures for accuracy.
• Partner with legal and finance teams to mitigate risk and enforce standards.
• Develop and deliver training programs for new and existing sales team members.
• Drive adoption of sales processes, tools, and best practices.
• Create documentation, SOPs, and training materials to support consistent execution.
• Act as a subject matter expert on sales systems, and workflows.
• Track key operational metrics.
• Provide reporting and insights to sales leadership on process adherence and performance
• Recommend improvements based on data analysis.
• Additional duties as assigned.

Benefits

• Paid Vacation and Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability – Employer Paid
• Short-Term Disability – Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
• Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees