Sales Operations Manager

9amHealth

5d

About The Position

We’re looking for a highly analytical and execution oriented Sales Operations Manager to help scale our revenue engine. As a Series B company, we are transitioning from founder led and opportunistic sales to a disciplined, data driven, and predictable growth model.
This role will sit at the center of Sales, Marketing, and Finance — owning CRM infrastructure, forecasting accuracy, SDR performance management, and analytics that drive smarter decision making across the revenue organization.

Requirements

• 5–8+ years in Sales Operations, Revenue Operations, or similar analytical revenue roles
• Experience in a high-growth (Series A–C) B2B company
• Deep CRM expertise (HubSpot preferred)
• Strong forecasting and financial modeling skills
• Advanced Excel / Google Sheets proficiency
• Experience managing SDR teams or revenue development functions
• Ability to translate data into clear, executive-level insights
• Comfort operating in ambiguity and building systems from scratch

Responsibilities

• Own and Optimize the Revenue Infrastructure
• Serve as the owner and administrator of our CRM (HubSpot)
• Design and enforce pipeline stages, lead routing logic, opportunity hygiene, and data governance
• Build scalable processes to support strategic and enterprise and sales motions
• Partner with Marketing Ops on lead lifecycle management and attribution
• Manage the SDR Function
• Directly manage and coach the SDR team responsible for outbound prospecting and inbound qualification
• Set and monitor KPIs: meetings booked, conversion rates, pipeline contribution, activity metrics
• Optimize territory planning, account targeting, and outreach cadences
• Develop performance dashboards and accountability frameworks
• Improve lead-to-opportunity conversion efficiency
• Forecasting & Pipeline Management
• Own weekly, monthly, and quarterly forecasting processes
• Build accurate revenue projections using historical CRM and sales performance data
• Identify pipeline risk early and recommend corrective action
• Partner with Finance on revenue modeling and board-level reporting
• Improve forecast accuracy over time through data discipline and methodology refinement
• Sales Performance & Predictive Analytics
• Develop dashboards to track rep performance, conversion rates, deal velocity, and win/loss trends
• Analyze historical sales data to identify patterns and leading indicators
• Build predictive models for:
• Close probability
• Pipeline coverage ratios
• Quota attainment likelihood
• Sales cycle timing
• Provide actionable insights to sales leadership on hiring plans, quota setting, and territory design

Benefits

• We offer a comprehensive benefits package, including health, dental, and vision insurance, along with flexible PTO and work from home options.
• We provide a professional development budget and support continuing education, empowering our team to grow alongside the company.
• Team members have the opportunity to make a meaningful impact on chronic disease management and patient outcomes while contributing to a collaborative, mission driven culture focused on improving healthcare accessibility and affordability.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees