Sales Operation Manager

Parksite

10h•Onsite

About The Position

Parksite, a 100% employee-owned company, is seeking an experienced Sales Operations Manager. The Sales Operations Manager plays a pivotal role in driving the efficiency, effectiveness, and overall success of the sales organization. In this leadership position, you will oversee and optimize sales processes, tools, and data management while ensuring the sales team is equipped with the insights, systems, and operational support needed to exceed business objectives. Working cross-functionally with sales leadership, operations, marketing, purchasing, finance, logistics, and IT, you will help align sales strategies with operational capabilities to maximize revenue growth and improve team productivity. Through data-driven decision making, sales forecasting, and performance analysis, you will identify opportunities for process improvements, strengthen collaboration between departments, and implement best practices that support long-term success. This is an exciting opportunity for a strategic and analytical leader who thrives in a fast-paced sales environment and enjoys building high-performing teams and operational systems that deliver measurable results.

Requirements

Bachelor’s degree preferred or equivalent industry experience in sales, sales operations management, or a related field.
Minimum of 10+ years of experience in sales, sales operations management, or a similar leadership role within a fast-paced environment.
Experience working in a high-growth sales environment that requires strong collaboration, strategic thinking, and operational execution.
Strong understanding of sales strategies and the ability to clearly communicate plans and drive successful execution.
Advanced analytical skills with the ability to interpret data, drive results, and bring issues to closure with urgency and accountability.
Proven leadership abilities with a track record of motivating teams and achieving measurable performance outcomes.
Exceptional organizational skills and attention to detail in managing processes, forecasting, and data analysis.
Strong problem-solving and conflict resolution capabilities when addressing operational challenges and cross-functional issues.
Ability to manage multiple priorities, shifting demands, and evolving business needs in a dynamic environment.
Excellent customer service skills both in person and virtually when working with internal teams and external partners.
Highly self-motivated with the ability to work independently while also collaborating effectively within cross-functional teams.
Strong presentation skills and the ability to communicate information effectively to both small and large groups.
Proficiency with Microsoft Office, including the ability to create and host presentations and analyze data.
Experience with CRM platforms such as Salesforce or similar sales performance management tools.
Experience working with Infor systems and sales performance software.
Ability to work at a computer and utilize Microsoft Office and CRM systems for extended periods.
Ability to communicate clearly and effectively in meetings, presentations, and collaborative discussions.
Ability to travel occasionally as required to support business initiatives and operational alignment.
Ability to pass pre-employment physical, drug screen, and background check
Authorization to work in the United States

Nice To Haves

Bachelor’s degree in business, sales, operations management, or a related discipline.
Experience managing or leading inside sales teams and improving team performance through coaching and development.
Experience with sales forecasting, sales performance metrics, and inventory analytics.
Experience collaborating with logistics, purchasing, and supply chain teams to improve operational efficiency.

Responsibilities

Build and foster an aggressive, high-performing inside sales environment while ensuring the team operates within company guiding principles.
Regularly review inside sales activities and identify opportunities to shift non-direct selling activities to sales support functions.
Develop and monitor team goals including sales performance, gross profit targets, inventory health, phone performance metrics, and program renewals.
Coach, mentor, and develop inside sales team members to help them achieve individual and team performance goals.
Partner closely with the outside sales manager to align initiatives, strategies, and market opportunities.
Act as the primary point of contact between the sales team and the purchasing department.
Research and resolve inventory issues, product availability questions, and outages to allow inside sales to stay focused on customer service and selling.
Deliver accurate weekly and monthly sales forecasts to support purchasing and inventory planning.
Monitor inventory movement and trends while identifying potential risks, inefficiencies, or problem areas.
Share local market intelligence with purchasing teams to improve product availability and responsiveness to customer demand.
Develop and implement strategies that improve overall inventory health, including slow-moving inventory programs, localized offerings, and inventory swap-out solutions.
Track key performance indicators that improve customer experience, including On Time In Full (OTIF) delivery performance.
Serve as the primary liaison between the sales team and logistics operations.
Partner with the logistics operations manager to resolve service issues such as mis-picks, shipment damage, or delivery challenges.
Document and analyze 100% of service failures to identify root causes and implement continuous improvement strategies.
Work with logistics teams daily to maximize truck routing efficiency, delivery performance, and overall profitability.
Analyze sales metrics and market trends to identify opportunities for process improvement and operational optimization.
Ensure sales initiatives are executed effectively through collaboration with sales leadership and supporting departments.
Maintain accurate data management within CRM and sales systems to support reporting, forecasting, and performance analysis.
Present insights, performance updates, and operational plans to both small and large groups within the organization.