Sales Operations Manager

LOFTY INC. • Phoenix, AZ

9d • $75,000 - $85,000 • Hybrid

About The Position

Lofty is looking for a hands-on, systems-minded Sales Operations Manager who thrives in a fast-paced environment and loves solving complex operational challenges. This is a high-impact role for a true builder — someone ready to create structure, clarity, and scalability across Lofty’s growing sales organization. As the operational right hand to the Director of Sales, you’ll design the processes, insights, and infrastructure that empower our sales team to perform at their peak and drive Lofty’s ambitious growth goals forward.

Requirements

• 3+ years of experience in Sales Operations, Revenue Operations, or Sales Enablement, ideally in a SaaS environment.
• Experience with sales tools such as HubSpot, Gong, and RevenueHero (or similar).
• Strong analytical, reporting, and data visualization skills.
• Organized and detail-oriented with a knack for building efficient systems.
• Exceptional responsiveness, follow-through, and ownership mindset.
• Strong communicator with the ability to bridge technical and sales teams effectively.
• Familiarity with sales compensation, forecasting, or order management processes.
• Familiarity with sales compensation, forecasting, or order management processes.

Nice To Haves

• Experience in real estate tech, proptech, or vertical SaaS (preferred).

Responsibilities

• Own & Optimize the Sales Tech Stack
• Serve as the primary administrator for HubSpot CRM and Gong, managing configuration, automation, reporting, and user permissions.
• Administer and optimize RevenueHero, ensuring high-intent inbound leads are efficiently qualified, routed, and booked.
• Maintain clean, reliable integrations across HubSpot, Gong, and RevenueHero.
• Conduct regular data audits to ensure accuracy, attribution, and CRM best practices.
• Drive Pipeline Visibility, Forecasting & Reporting
• Build and maintain dashboards and analytics that provide real-time visibility into pipeline health and performance.
• Track and analyze key sales metrics including deal closes, conversion rates, deal velocity, win/loss, and response times.
• Surface trends, risks, and opportunities with actionable insights and recommendations.
• Partner on quota setting and performance tracking.
• Develop & Enforce Scalable Sales Processes
• Define, document, and optimize workflows from inbound lead through closed-won and onboarding.
• Maintain SOPs, qualification criteria, stage definitions, and playbooks.
• Champion CRM discipline and ensure alignment across sales, marketing, and operations.
• Administer Sales Orders & Deal Processing
• Own the creation and accuracy of sales orders to prevent processing delays.
• Partner closely with Account Executives, Finance, and Onboarding to ensure speed and accuracy across every deal.
• Enable the Sales Team for Peak Performance
• Partner with the Director of Sales to support business reviews, call coaching, pipeline reviews, and team meetings.
• Use insights from Gong to support coaching and continuous improvement.
• Maintain and evolve sales enablement materials, templates, dashboards, and onboarding content.
• Lead as a Strategic Partner
• Anticipate team needs and proactively solve operational challenges.
• Drive cross-functional initiatives such as process improvements, commission reporting, and system enhancements.
• Provide clarity and actionable insights that strengthen the sales organization.

Benefits

• Health Insurance: FREE medical coverage for employees for one of our plan options! And the ability to add dependents or choose an alternative plan and still receive a credit to keep costs down.
• Paid Time Off: Work hard, play hard! In addition to 10 holidays, we offer three weeks of paid time off so that you can achieve a healthy work-life balance.
• Paternity Leave: We support our team members as they grow their families! Once you qualify for FMLA, you are eligible to receive up to 6 weeks of paid paternity time to bond with a new child.
• Employee Assistance Program: We are proud to offer free access to SupportLinc, a global platform that provides on-demand care as you navigate personal or professional challenges. This confidential and compassionate support system is available to you and your family members anytime you need help.
• Team Building: We may work across time zones and countries, but we’re still united. We host a monthly schedule of team activities, quarterly town halls, open Q&A sessions, and other special events…so many fun ways for us to connect and support one another.
• Growth Opportunities: When our people grow…we grow! We offer leadership training, development journeys for core teams, and coaching/mentoring opportunities. Constant growth and development are inherent in our culture.
• Tools To Do The Job: We ensure you are hooked up with the tools, equipment, and systems you need. We begin the process prior to your start date, so you are ready to rock ‘n roll on your first day.
• What Else? We provide a 401(k) company match and 100% company-paid life/AD&D insurance/short-term disability. Our ultimate goal is to support you and your overall wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees