Sales Operations Manager, Systems & Process Enablement
About The Position
The Sales Operations Manager - Systems & Process Enablement will play a key role in improving sales execution by leading initiatives across sales process design, technology enablement, content and communications, and field adoption. This individual will serve as a bridge between Sales, Sales Operations, Salesforce/IT, and other cross-functional partners to ensure the commercial organization has the processes, tools, content, and communication needed to operate effectively and consistently. This role is ideal for someone who combines strong sales operations and process discipline with practical knowledge of sales technology, Salesforce, enablement tools, and end-user adoption. The right candidate will be highly organized, collaborative, and capable of turning ambiguity into scalable process, documentation, and execution. This role requires you to live in Charlotte, NC or the surrounding area. If you are not currently located there, you must be willing to relocate.
Requirements
- 5+ years of experience in Sales Operations, Sales Enablement, Commercial Operations, Revenue Operations, or a related role.
- Strong understanding of sales process design, pipeline management, and opportunity stage governance.
- Practical experience working with Salesforce, including translating business needs into requirements for system configuration, workflow, and reporting.
- Experience supporting or implementing sales enablement, content management, or productivity tools.
- Strong project management and cross-functional collaboration skills.
- Experience developing training materials, process documentation, and end-user communications.
- Strong written and verbal communication skills with the ability to simplify complex topics for sales audiences.
- Strong PowerPoint skills and comfort creating polished presentations and training materials.
- Proven ability to drive adoption, change management, and process discipline across a sales organization.
Nice To Haves
- Experience working closely with field sales teams in a B2B environment.
- Familiarity with tools such as Showpad, SharePoint, Salesforce, and other sales enablement or content management platforms.
- Experience with sales training, content governance, or communications strategy.
- Experience measuring adoption and usage of systems, tools, and content.
Responsibilities
- Sales process design, optimization, and adoption
- Technology enablement and sales productivity tools
- Communications and field enablement support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
