Sales Operations & Growth Enablement Manager

Serhant

3h•$90,000 - $100,000•Remote

About The Position

The Sales Operations & Growth Enablement Manager serves as the operational backbone of the Strategic Growth Department. This individual is responsible for driving accountability, CRM ownership, reporting, performance analytics, meeting preparation, travel coordination, and operational excellence across the recruiting and expansion organization. The ideal candidate is highly organized, detail-oriented, analytical, proactive, and capable of managing multiple priorities in a fast-paced, high-growth environment. They will work closely with executive leadership to ensure the Growth team operates efficiently, follows process, leverages technology effectively, and has the data necessary to make informed decisions.

Requirements

3+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similar role.
Experience owning and administering CRM platforms.
Advanced Microsoft Excel and PowerPoint skills.
Experience supporting recruiting, sales, or growth organizations.
Experience building reporting infrastructure from the ground up.
Candidates must live within the United States.
Candidates must be currently authorized to work in the United States without the need for sponsorship now or in the future.

Nice To Haves

Real estate industry experience, preferred but not required.
Familiarity with Power BI, Tableau, Looker, or similar business intelligence tools.
Excellent project management and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication and presentation skills.
High attention to detail and commitment to accuracy.
Strong reporting, analytics, and dashboard-building capabilities.

Responsibilities

Serve as the primary owner and administrator of the Growth Department CRM.
Manage all CRM configuration, user setup, permissions, workflows, automations, and system enhancements.
Monitor CRM adoption, compliance, and data integrity across the department.
Develop dashboards and reporting that provide visibility into team activity and performance.
Conduct regular CRM audits to ensure accuracy and completeness of data.
Identify opportunities to improve CRM processes and automation.
Create and maintain CRM training materials, SOPs, and best practices.
Train, onboard, and support all users on CRM functionality and processes.
Partner with leadership to evolve the CRM as the department grows and expands into new markets.
Serve as the liaison between Growth leadership and any internal or external CRM vendors or technology partners.
Produce weekly, monthly, quarterly, and annual performance reports.
Track and analyze key recruiting and growth metrics including: identify trends, opportunities, bottlenecks, and areas for improvement.
Provide actionable insights and coaching recommendations based on performance data.
Build scorecards, dashboards, and forecasting tools for leadership and team members.
Maintain department KPI tracking and forecasting models.
Create PowerPoint presentations and supporting materials for: Team Meetings, Leadership Meetings, Recruiting Trainings, Market Launches, Strategic Planning Sessions
Assist leaders in creating professional, executive-level presentations.
Prepare agendas, supporting documents, and post-meeting action items.
Monitor team performance against established benchmarks and goals.
Generate accountability scorecards and performance reports.
Identify coaching opportunities and performance gaps.
Support leadership in driving consistency, accountability, and execution.
Maintain visibility into team activity levels and KPI attainment.
Identify operational inefficiencies and implement solutions.
Document and maintain departmental processes and standard operating procedures.
Assist with implementation of new technology and systems.
Support onboarding and training for new team members.
Lead special projects related to recruiting growth, market expansion, and operational excellence.
Facilitate onboarding calendar
Prepare all new hire documents
Deliver 30-60-90 day
Support driving to production