Sales Operations Lead, Cloud Sales Center

Amazon • Arlington, VA

13d • Onsite

About The Position

The North American Sales Strategy, Operations and Enablement (SSOE) team is seeking a driven and experienced Sales Operations Lead for the Cloud Sales Center. The candidate in this role is a strategic business partner for sales leadership and will play a critical role in shaping and driving the go-to-market strategy. The candidate for this role is expected to work cross functionally to help the organization successfully land and execute against strategic priorities and goals, while influencing decision-making at the leadership level. We are looking for a hands-on and motivated self-starter who is comfortable in ambiguity and can navigate effectively in a matrixed environment to drive business results.

The candidate for this role will own the rhythm of the business activities such as Annual Planning, Target setting, Operational Strategy, and Monthly Business Reviews, and other cadenced reporting and metrics for the business. This position will play a leading role in defining and evolving the scale sales process including end-to-end execution of territory planning, headcount and resource allocation, and goal setting.

This candidate will need to navigate internal systems, tools, and roll up their sleeves to drive predictable reporting, analyze business trends and make recommendations to senior management. The ideal candidate has strong business and financial acumen, broad knowledge of sales operations, experience supporting full-cycle sales, and a deep analytic background. The candidate should be comfortable building and experimenting with the latest tools including GenAI, and be able to identify opportunities to scale solutions across the organization.

This position works with a cross-section of stakeholders including Sales leadership, Finance, the Tools and Technology team, and the Partner team. The candidate for this role must have the ability to influence and communicate effectively across multiple technical and non-technical stakeholders, and drive alignment on complex, cross-functional initiatives.

Requirements

• 10+ years of Microsoft Excel experience
• Bachelor's degree or equivalent
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Nice To Haves

• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership

Responsibilities

• Partner with sales leadership to shape and optimize the go-to-market strategy of the Cloud Sales Center organization
• Lead cross-functional initiatives with various stakeholders to execute key priorities and drive measurable outcomes
• Own rhythm of business activities and continuously improve their effectiveness
• Identify reporting issues, gaps in processes, and drive timely resolution while building scalable mechanisms to prevent recurrence
• Design and implement new tools and business processes that simplify, standardize and enable operational excellence across the organization

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior