Sales Operations & Enablement Lead

ServiceNow • West Palm Beach, FL

1d • Hybrid

About The Position

This role involves leading the training and enablement of new Sales Operations Specialists, as well as the creation, modification, and review of process and training documentation for the organization. The individual will collaborate with the team to improve the new hire training program and serve as the Subject Matter Expert for Sales Operations processes and procedures. A key aspect of the role is becoming an expert in CPQ/CLM systems, actively participating in release cycles which includes requirement identification, user acceptance testing, and SOPs process documentation. The role also requires working with multiple business stakeholders such as legal, deals desk, finance, and marketing to roadmap and develop operational best practices. Additionally, the lead will assist with enablement projects as requested and act as the first line of support for the sales operations team regarding training, onboarding, and systems support.

Requirements

• 3-5 years of proven experience of Sales Operations in a software sales organization.
• Organized, with excellent attention to detail and the ability to work in a fast-paced environment.
• Proficient in PPT, Word, and Excel.
• Experience with CRM, CPQ & CLM systems.
• Previous experience in Training & Enablement.
• Strong listening, analytic and organizational skills.
• Team Player with positive attitude ready to work in a fast-paced environment.
• Excellent analytical and problem-solving skills with ability to drive conflict resolution.
• Excellent interpersonal, written and verbal communication.
• Ability to work in an aggressive, fast paced environment managing multiple priorities.

Responsibilities

• Lead for Training and Enablement of new Sales Operations Specialists within the org.
• Creation, Modification and Review of Process/Training Documentation for the org.
• Collaborate with team on improvement and revision of new hire training program.
• Be the Subject Matter Expert of Process and Procedures for Sales Operations.
• Become a CPQ/CLM Expert.
• Active participation in CPQ/CLM release cycles including: Requirement Identification, User Acceptance Testing, SOPs process documentation.
• Work with multiple business stakeholders (legal, deals desk, finance, marketing) to roadmap and develop operational best practices.
• Lead & assist with Enablement Projects as requested.
• Act as the first line support for sales operations team in areas of training, onboarding and systems support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed