Sales Operations Customer Liaison

Azenta Life Sciences•Plainfield, IN

1d•$50,000 - $62,000•Onsite

About The Position

Azenta Life Sciences is a global leader in the life sciences space with headquarters with offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally. How You’ll Add Value: The Sales Operations Customer Liaison is responsible for managing the client experience. This role will manage critical aspects of client interaction for activities outside of sales or operations support. This role will create processes and support communication with all core business departments to ensure alignment. This role will support the customer as a main point of contact for non-operational client change requests.

Requirements

High school diploma or equivalent required
Minimum of three (3) years of relevant experience in customer service, customer support, sales operations, billing, finance, biobank operations, or a related field
Customer support experience required
Excellent analytical and organizational skills
Excellent verbal, written, and presentation skills
Attention to detail, accuracy, and proactive relevance to company interests

Nice To Haves

Bachelor's degree preferred
Preferred experience with SFDC (Salesforce.com) or similar solution

Responsibilities

Ensures effective communication between client and Azenta teams
Provides support for non-operational client change requests.
Initiates post-win contract/purchase order change requests to notify and trigger client action
Coordinates post-win activities which fall outside of project management or sales functions.
Supports internal billing inquiries and liaises with client contacts and internal teams to resolve
Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams
Manages client deliverables for name/address change requests, purchase order updates, or client inquiries supported by internal teams
Provides Sales Operations support for requests which fall outside of quoting and contracts. Connects with Sales and Sales Operations if updated quotes/contracts are needed for client delivery
Pulls billing data to address client inquiries and/or connects with billing teams to provide requested data
Ensures client responses are completed in a timely manner and according to department quality standards
Provides continual evaluation of processes and procedures. Is responsible for suggesting methods to improve processes and service for both internal and external customers