Sales Operations Coordinator - Administrative Asst III

Holiday Inn Club Vacations•Las Vegas, NV

8d•Hybrid

About The Position

The Sales Admin III supports our virtual sales team with day-to-day operations including assigning tours and leads, Salesforce reporting, contracts and signings, equipment, basic tech troubleshooting, and general sales support. This is a hybrid role and requires previous timeshare sales and/or timeshare operations experience. Looking for someone organized, tech-savvy, and comfortable working in a fast-paced sales environment. At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We are committed to growing our people, memberships, resorts, and guest love. That is why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we are looking for you. The Company operates a Corporate Sales team and employs Sales Consultants to sell virtually within the Sales and Marketing Department. The primary function of the Administrative Assistant is to manage, monitor, and review the day-to-day activities and operations to secure effiency and compliance to company policies. This position is responsible for setting up equipment, assigning leads, processing premiums, maintaining accurate reporting, assisting Team Members whenever necessary, and performing daily administrative tasks for the Sales and Marketing teams.

Requirements

HIGH SCHOOL DIPLOMA, GED OR EQUIVALENT.
ADVANCED KNOWLEDGE OF MICROSOFT EXCEL.
MINIMUM OF 3 YEARS’ TIMESHARE SALES EXPERIENCE.
NEVADA TIMESHARE SALES LICENSE REQUIRED / WILLING TO OBTAIN

Nice To Haves

Previous timeshare sales and/or timeshare operations experience.
Organized, tech-savvy, and comfortable working in a fast-paced sales environment.

Responsibilities

Responsible for assigning leads/tours in rotation, managing and opening tour waves/allottments in Tour Management,helps keep SharePoint presentation material updated, does small IT problem solving with agents and managers as needed, and ensuring the team follows the SOPs for uploading their presentations as expected.
Communicate with the respective leaders in Sales and Marketing with any changes regarding tour waves and help resolve issues in a timely manner.
Ensuring all tours/sales are recorded accurately in Salesforce, distributing equipment to work from home, and providing requested information for accurate reporting.
Responsible for pulling and distributing Power BI profiles and Tour Histories to agents, responsible for assisting owners and agents through the signing and documents process, may have contact with owners to follow up on documents, etc.
Works with marketing to reschedule or move tours as needed.
Assists with submitting contract information as needed and monitoring of Creative Signings processes to ensure we stay on track.
Assists management and the team in securing sales, submitting correct paperwork, and ensuring the team properly dispositions their calls in Salesforce for accurate reporting.
Helps manage phone calls, correspondance and compliance.
Partner with leaders to ensure Company policies and procedures are adhered to.
Provides research assistance with II/RCI/Registry memberships/Club enrollment, deeding, financial information/history, escalations, etc.
Executes proper communication with all affiliated departments to ensure all Sales and Marketing administrative processes are efficient, consistent and meets all Company guidelines.
Perform all pertinent administrative responsibilities to ensure a successful Sales and Marketing operation.