Sales Operations Coordinator

XCaliber Container • Graham, TX

4d • $45,000 - $50,000 • Onsite

About The Position

We are seeking a highly organized and customer-focused individual to join our team as a Sales Operations Coordinator. This role is pivotal in ensuring a seamless post-sale experience for our customers, supporting the sales team with order processing, and coordinating operations for timely deliveries.

Requirements

• 2+ years of experience in customer service, sales support, or logistics coordination.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and CRM systems (e.g. HubSpot).
• Experience in logistics or transportation industry is a plus.

Responsibilities

• Help process sales orders accurately and efficiently in the CRM and ERP systems.
• Confirming all documentation and payments are received.
• Prepare and send order confirmations, invoices, and related documentation.
• Collaborate with the sales team to ensure all order details are complete and accurate.
• Create task for the logistics team to coordinate deliveries.
• Help schedule and coordinate container deliveries & pickups with logistics partners and customers.
• Track shipments and proactively communicate delivery timelines.
• Resolve scheduling conflicts or delivery issues in a timely manner.
• In gating incoming inventory, create labels to ensure inventory accuracy
• Perform internal transfers in ERP for inventory purposes
• Serve as the primary point of contact for customers after the sale is completed.
• Ensure customer satisfaction by providing timely updates, answering inquiries, and resolving issues.
• Monitor customer feedback and escalate concerns to the appropriate departments.
• Help create a Net Promoter Score process to gain insight on customer feedback and drive process improvement
• Be responsible for the “Thank You” card initiative and coordinate with sales team

Benefits

• Comprehensive medical, dental and vision coverage options currently through United Healthcare
• Additional options for life, disability, accident, hospital, and critical illness coverage
• Employer-paid Employee Assistance Program (EAP) for all staff and individuals in their households
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA) with Employer contribution to HSA for eligible employees
• Employer-paid life insurance coverage at 1x salary
• Paid Time Off (2-4 weeks of PTO leave accrued per year based on years of service)
• (11) paid holidays
• Employer-paid Professional Development opportunities
• Colleague recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed