Sales Operations Administrator

Vacuum Technology • Hingham, MA

6d • Hybrid

About The Position

We are seeking a skilled Sales Operations Coordinator to join our Sales team. The ideal candidate has an interest in sales operations, data analytics, and customer support within a growing engineering and manufacturing environment.

Requirements

• Bachelor's degree in Business, Marketing, Communications, Engineering Management, Information Systems, or a related field (recent graduates encouraged to apply).
• Strong proficiency with Microsoft Office, particularly Excel.
• Excellent organizational, communication, and interpersonal skills.

Nice To Haves

• Exposure to CRM systems such as HubSpot, Salesforce, Microsoft Dynamics, or similar platforms.
• Interest in data analysis, reporting, process improvement, and customer experience management.
• Experience working in manufacturing, engineering, aerospace, or technology environments.
• Familiarity with service ticketing, customer support, or business process management systems.

Responsibilities

• Maintain customer accounts, contacts, opportunities, and sales activities within the CRM system.
• Ensure data accuracy, completeness, and consistency.
• Assist with CRM reporting, dashboards, and pipeline tracking.
• Support CRM user training, adoption, and ongoing system utilization.
• Monitor CRM data quality and coordinate corrective actions as needed.
• Track and update sales opportunities from initial inquiry through order award.
• Assist with proposal coordination and document management.
• Monitor proposal due dates and support internal follow-up activities.
• Maintain records of customer communications and sales activities.
• Coordinate information flow between Sales, Engineering, Contracts, and Operations teams.
• Generate weekly and monthly sales reports.
• Support sales forecasting and opportunity tracking.
• Maintain pipeline, bookings, and revenue metrics.
• Analyze CRM data and identify trends, opportunities, and data quality issues.
• Assist management with ad hoc reporting and business analytics requests.
• Provide administrative support for customer service requests, support tickets, and follow-up activities.
• Maintain customer service records and ensure timely documentation of customer interactions.
• Monitor open inquiries, support requests, and action item status to ensure timely resolution.
• Assist with maintaining service-related documentation, customer records, and contract information.
• Track customer satisfaction metrics and service performance indicators.
• Coordinate communication between customers and internal departments regarding service-related matters.
• Support administration of sales and service software platforms, ensuring accurate data and system utilization.
• Generate reports related to customer support activity, response times, and service trends.
• Assist with customer onboarding and account maintenance.
• Organize sales documentation and project files.
• Support order entry and contract documentation processes.
• Maintain customer certifications, NDAs, and related records.
• Schedule customer meetings, internal reviews, and sales-related activities as needed.
• Identify opportunities to improve sales and customer service processes and efficiency.
• Help develop standardized procedures and documentation.
• Assist with implementation of new CRM features, workflows, and reporting tools.
• Recommend improvements to data management, reporting, and customer support processes.

Benefits

• Comprehensive health coverage
• Retirement plan
• Paid time off
• Opportunities to work on innovative, custom-engineered equipment used by leading aerospace and technology organizations
• Collaborative culture with a focus on professional growth and technical excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level