Sales Operations Consulting Senior Manager

PricewaterhouseCoopers•Indianapolis, NY

4d•Remote

About The Position

As a Sales Operations Senior Manager, you will specialize in providing consulting services focused on customer sales and service strategies. You will analyze customer engagement processes, develop sales and service strategies, and offer guidance to help clients enhance their sales effectiveness, improve customer satisfaction, and drive revenue growth. As a Senior Manager, you will leverage your skills, professional knowledge, and network to deliver quality results. You will motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognizing when to take action and when to escalate. Your ability to develop and sustain high-performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our firm. In this role, you will be part of our Customer Consulting team, specializing in customer-related strategies and initiatives. Within our Commercial & Service Excellence network, you will focus on driving business growth by enhancing customer experiences. You will craft and convey clear, impactful messages that tell a holistic story, apply systems thinking to identify underlying problems, and validate outcomes with clients. This position offers the opportunity to deepen your skills and evolve your professional knowledge, all while contributing to the overall success of our firm.

Requirements

At least a Bachelor's degree
At least 7 years of experience

Nice To Haves

Excelling in AI-Human Collaboration and AI Fluency
Demonstrating proficiency in Sales and Operations Planning (S&OP) Implementation
Utilizing advanced skills in Sales Strategy and Sales Management
Applying analytical thinking to drive business transformation
Leading initiatives in customer engagement and relationship building
Innovating through digital tooling and rapid experimentation
Developing and coaching diverse, high-performing teams

Responsibilities

Leading strategic initiatives to enhance customer engagement and drive revenue growth
Analyzing client needs to develop customer-centric sales and service strategies
Guiding teams in the implementation of sales operations and service excellence frameworks
Utilizing analytical thinking to identify opportunities for business transformation
Collaborating with clients to validate outcomes and incorporate feedback into strategic planning
Directing teams through complex challenges with composure and sound judgment
Developing and maintaining relationships with key stakeholders to support client prospecting and market penetration
Promoting the use of digital tooling and AI-human collaboration to optimize sales processes
Coaching and mentoring team members to foster a culture of inclusion and continuous improvement
Crafting and conveying clear, impactful messages that align with client objectives and business goals