Sales Operations Co-op

Sherwin-Williams•Davidson, NC

About The Position

Sherwin-Williams believes in careers that grow with you, offering a place for everyone regardless of their background. We provide opportunities to explore curiosity and drive the company forward, giving individuals the space to share their strengths and thrive. This role involves contact with other employees and access to confidential information, necessitating a review of criminal history to protect the business and its operations, reputation, and the safety of its staff and relationships.

Requirements

Must be at least 18 years of age.
Must be enrolled in a college or university at the time of the internship or co-op program.
Must be legally authorized to work in country of employment without now or in the future requiring sponsorship for employment visa status.

Nice To Haves

Have at least one (1) year experience in Customer Services, Sales, Marketing or other Business related field.
Must be proficient in Microsoft Office Suite.
Must have at least one (1) year of experience using Microsoft Office products (e.g. Word, Excel, Power Point, Teams, and/or Outlook).
Previous experience working in a team-oriented setting including work experience, extracurricular activities, military service, etc.
Ability to read, write, comprehend, and communicate in Spanish.
Be a rising or current Junior or Senior in college or university at the start of the internship or co-op program.
Previous relevant internships or co-op experience.
Engagement and demonstrated use of a CRM.

Responsibilities

Assist in daily operations of the CRM platform (Salesforce) across the related sales team.
Work with the Business Unit CRM Manager on user management.
Assist with end-user support for mobile devices including setup and troubleshooting of iPhone and iPad.
Work with data management tools to add and maintain large amounts of customer data in the CRM.
Provide technical support of Salesforce used to measure Sales Rep effectiveness & performance.
Assist in implementation and daily operations of CRM across sales Team.
Handle daily Salesforce user support requests received via support mailbox.
Perform data modeling and cleanup to ensure that reports and dashboards accurately reflect current business priorities.
Attend Salesforce core team meetings: Daily/Weekly Planning and Requirement clarification sessions, Weekly/biweekly Retrospectives.
Actively learn CRM fundamentals.
Be available to respond to daily emails.