Sales Operations Business Partner

WTW•Philadelphia, PA

22h•Hybrid

About The Position

WTW is a leading global advisory, broking and solutions company that helps clients turn risk into a path for growth. With over 40,000 employees across 140+ countries, we design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital. We are seeking a strategic and commercially focused Sales Operations Business Partner to support growth across Corporate Risk & Broking (CRB) North America. This role sits at the heart of the business, partnering with regional and specialty leaders, as well as producers, to drive decision-making, performance and growth outcomes. As part of a broader North America Sales Operations team, this role will align to a defined portfolio of regions, specialties and/or producers, working alongside peers with similar remits. The successful candidate will act as a trusted advisor—owning growth insight, shaping planning activities, and enabling leadership to make informed decisions that drive new business performance. This role is also part of a global Sales Operations network with business partners playing similar roles in other geographies, and specialist communities of excellence driving analytics, client insights and client satisfaction to deliver best-in-class growth enablement.

Requirements

Experience in sales operations, business planning or commercial analytics in a complex, matrix environment
Proven ability to influence senior stakeholders and drive outcomes without direct authority
Strong analytical capability with the ability to translate data into clear commercial insight
Experience with CRM platforms (e.g. Dynamics 365) and reporting tools such as Power BI
Excellent communication and stakeholder management skills
Ability to operate at pace, manage ambiguity and prioritise effectively

Responsibilities

Partner with leadership to develop and execute growth strategies, business plans and performance tracking across assigned areas.
Own pipeline visibility and forecasting accuracy, providing insight on performance, risks and opportunities to inform decision-making.
Translate data into actionable insights, enabling leaders to optimise growth, improve conversion and prioritise opportunities.
Drive value from CRM (Dynamics 365) through data quality, insight generation and adoption of consistent processes and standards.
Enable delivery of client growth initiatives, including account planning, client satisfaction and client-at-risk processes.
Work closely with Growth Leaders, Producers, Finance, Marketing and Global Sales Operations teams to coordinate and accelerate growth initiatives.

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program
Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes paid state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Paid Time Off
Contributory Pension Plan
Savings Plan (401k)
non-qualified Deferred Compensation and Deferred Savings Plans (for Level 38 and more senior roles)