Sales Operations and Support

Cambridge Computer Services, Inc•Waltham, MA

6d•$60,000 - $80,000•Hybrid

About The Position

The Cambridge Sales Operations & Support role is a vital position dedicated to maintaining seamless daily sales administrative workflows, ensuring data integrity, and providing reliable execution across our revenue support function. By taking ownership of critical operational, logistical, and transactional tasks, this role provides high-value individual contribution to our day-to-day business while offering a dedicated track for long-term mastery within our Sales Operations function.

Requirements

University undergraduate degree required. Business Administration, Data Analytics, STEM, or related fields preferred.
Baseline understanding of computer hardware, software, and the general IT ecosystem.
Ability to work effectively in a hybrid office model, demonstrating strong self-management, reliability, and focus when working independently.
Exceptional attention to detail, strong organizational skills, and clear written and verbal communication.
Ability to multitask efficiently, meet deadlines, and consistently execute detailed operational processes.
Proficiency with spreadsheets (e.g., Excel/Google Sheets) and familiarity with CRMs or database entry is a strong plus.

Responsibilities

Perform product and technology research on hardware, software, and services offerings.
Write quotes, build proposals, and manage statements of work in a manner that maximizes company profit.
Communicate with vendors and clients.
Coordinate online meetings, technical demonstrations, and conferences.
Manage sales and order logistics.
Recommend products and upsell solutions to vendors and clients.
Populate and maintain Cambridge’s client relationship management (CRM) tools with accurate and timely information.
Handle vendor partner administration, tracking partner deliverables and operational requests.
Serve as a reliable operational liaison between the corporate office, sales teams, and remote staff.
Build functional familiarity of the vendors we use in our solution stack. This includes Cisco, NVIDIA, Dell, HPe, IBM, Lenovo, VMWare, and many others.
Build familiarity of trends in storage, networking, data protection, digital archiving, and other infrastructure technologies.
Understand solutions including high performance computing, subject matter expertise in machine learning, artificial intelligence, bioinformatics, and life sciences among others.
Understand and execute corporate and sales management's goals and objectives.