Sales Operations Analyst, AWS Enterprise Support Strategy & Operations (ESSO)

Amazon • Arlington, VA

3d • $75,400 - $132,000 • Onsite

About The Position

AWS Enterprise Support Strategy & Operations (ESS O) is seeking a motivated and experienced Sales Operations Analyst to support sales and field organizations. This role will provide visibility, insights, and operational support to leaders, enabling them to drive business performance, make informed decisions, and plan for the future. The position is part of the team responsible for Strategy and Operations for Strategic Industries and EMEA Business Development and Technical Account Manager field delivery teams. The analyst will focus on core operational activities including standard reporting, data analysis, and the day-to-day execution of operational processes. Key responsibilities include generating regular business metrics reports, conducting deep dives into data to answer specific business questions, and contributing to strategic planning cycles and ad-hoc reporting requests. The role may also involve territory management, headcount allocation, goal setting, and supporting the development and execution of operational strategy. This position offers significant opportunities for learning, growth, and broad exposure across strategy, operations, leadership, and functional partnerships.

Requirements

• 3+ years of relevant professional experience in analytics and/or operations experience
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or a related field
• Experience working in a sales organization and with sales data, processes, policies, etc.
• Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills
• Experience with Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau
• Experience using sales tools including Salesforce, and BI tools including QuickSight and PowerBI

Nice To Haves

• Experience in advanced SQL & ability to write complex queries from scratch from multiple tables
• Experience using AI business tools to build agents and apps
• Experience using big data analytics techniques

Responsibilities

• Develop a deep understanding of sales, delivery, and business metrics, reporting tools, and data structure and serve as a subject matter expert on the team
• Track and report all key performance indicators, goals, and trend analyses for weekly/monthly/quarterly business reviews
• Own regular analysis and inspection of key performance leading and lagging indicators, bringing insights to operations leaders and sales/delivery leaders to help see around corners and drive business growth/performance
• Conduct analysis and deep dives to support Business Development and Delivery team strategy, planning, and key decision making.
• Support regular inspection of sales pipeline, pipeline health, and forecasting reviews
• Own the day-to-day execution of selected key field operational activities, such as territory management, headcount allocation, goal setting.
• Leverage AWS GenAI capabilities to scale and augment insights enablement to improve visibility and productivity across multiple user personas through AI apps and agents
• Own or contribute to various analytical and building projects, such as building a global pipeline management mechanism, refining forecasting models and methodologies, refining reporting and management systems for a new more complex delivery model and stakeholder organization structure
• Collaborate with multiple internal customers, stakeholders, and partner groups across ESSO team, sales, Enterprise Support leadership, product, etc.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level