Director, Operations Support & Strategy
About The Position
At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what. The Director, Operations Support & Strategy partners closely with leaders across WelbeHealth to drive high-impact initiatives that improve our operational and clinical performance, with a focus on our strategic pillars and as directed based on specific work assignment. Through complex problem solving and analysis, effective stakeholder engagement, management process design, and a focus on simplicity and replicability, the Director, Operations Support & Strategy helps deliver measurable performance improvements as we grow. This role is different because the Director, Operations Support & Strategy at WelbeHealth: Leads major operational and strategic initiatives that drive performance that will impact the care vulnerable seniors receive. Creates cross-functional teams to drive programs across both shared functions and market operations.
Requirements
- Bachelor’s degree; master’s degree preferred (MBA, MHA, MHP)
- Minimum of five (5) years of experience in management consulting, corporate strategy, or a similar role supporting enterprise-level initiatives that impact clinical operations
- Minimum of two (2) years of supervisory experience with demonstrated ability to mentor and develop team members
- Passionate about improving the quality and cost of healthcare in the U.S.
- Strong understanding of managed care models and what initiatives impact quality and total cost of care
- Strong analytical foundation with the ability to synthesize conclusions and direction from incomplete data using qualitative and quantitative methods
- Strong spreadsheet and slide deck presentation skills
Nice To Haves
- Clinical experience
Responsibilities
- Lead major operational and strategic initiatives that drive performance, with a focus on clinical excellence, patient experience, and mission expansion solutions, including the development of tools and management processes to enable standardization at scale
- Proactively identify improvement opportunities and management process gaps, then implement solutions with alignment from key stakeholders
- Organize and structure cross-functional teams to drive complex programs across both shared functions and market operations
- Synthesize and present learnings, insights, and recommendations to key stakeholders and executive leadership
- Support strategic planning and governance of operations initiatives
- Hire, train, develop, supervise, and coach Operations team members
Benefits
- Medical insurance coverage (Medical, Dental, Vision)
- 17 days of personal time off (PTO)
- 12 holidays observed annually
- 6 sick days
- 401K savings + match
- Comprehensive compensation package including base pay and bonus
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What This Job Offers
Job Type
Full-time
Career Level
Director
