Sales Operations Analyst 1

Hewlett Packard Enterprise • Andover, MA

32d • $33 - $45 • Remote

About The Position

Hewlett Packard Enterprise (HPE) is a global edge-to-cloud company that helps organizations connect, protect, analyze, and act on their data and applications wherever they reside. The company fosters a culture of innovation, flexibility, and purpose, with opportunities for career growth. This specific role is within HPE Networking, which provides AI-native, secure, and cloud-managed solutions, enhanced by the acquisition of Juniper Networks. The Federal Business Operations Associate will be part of the Americas Operations Team and will focus on expediting the booking process by collaborating with various departments to ensure clean bookings and streamlined order processing. The role emphasizes purchase order (PO) management, processing, and order supply chain logistics to maintain customer satisfaction and operational efficiency.

Requirements

• Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field.
• Proficiency in Microsoft Office Suite, especially Excel, for data management and reporting.
• Strong attention to detail with excellent organizational and time management skills.
• Effective communication skills, with the ability to work collaboratively with cross-functional teams and external partners.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Must have the ability to work autonomously, be self-motivated and a strong team player.
• Ability to communicate effectively, both orally and in writing.

Nice To Haves

• Familiarity with export compliance, logistics, and credit management processes is a plus.
• Experience in the networking or telecommunications industry.
• Knowledge of Juniper Networks' products and solutions.
• Experience with Salesforce or similar CRM platforms.
• Advanced proficiency in Microsoft Office: Outlook and Excel.

Responsibilities

• Check partner portals and email for the receipt of Purchase Orders (POs).
• Work directly with partners and distributors to revise POs and quotes as needed to ensure accurate bookings.
• Manage and maintain the order log for tracking and reporting purposes.
• Submit and track orders using internal sales tools.
• Reconcile order errors and initiate corrective actions.
• Provide support to partners and distributors with order-related inquiries and issues.
• Handle exceptions and create reports to document exceptions and resolutions.
• Process Return Merchandise Authorization (RMA) and Stock Rotation transaction requests.
• Follow OEM POS files and OEM orders to resolution.
• Work closely with Legal to obtain the necessary signatures and compliance forms for orders.
• Support Order Management (OM) requests for information and documentation.
• Acknowledge shipment statuses and provide reporting for outgoing shipments, partial shipments, and shipment status updates.
• Evaluate, implement, and track CRD (Customer Requested Delivery) escalations, coordinating with Order Management (OM) and supply chain Ops.
• Manage expedited order requests and track status.
• Provide status updates to partners and customers on shipment status, PRDs, and logistics.
• Act as the first line of defense for supporting logistical business-related issues.
• Track and manage remaps with account teams and finance to ensure alignment and timely execution.
• Verify that Point of Sale (POS) data is mapped correctly and aligned with business goals.
• Help to maintain data hygiene in CRM tools.
• Run reportable business.
• Work with cross-functional teams to manage customer data.

Benefits

• Health & Wellbeing comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level