Sales Operations Analyst

MRI • Cleveland, OH

4d • Onsite

About The Position

The Sales Operations Analyst will work closely with sales management to monitor and continuously improve the efficiency and quality of sales business systems, processes, and data. Additionally, the Sales Operations Analyst is expected to make recommendations for change in sales process, incentives, strategy, and tactics based on analysis of sales performance and to own their implementation and adoption along with senior management. This role will provide assistance with sales training (including systems and process training), project coordination, creating and maintaining documentation, and developing management dashboard reporting. The successful candidate will be a highly motivated, detail, process, and customer service oriented individual focused on meeting the needs of a growing and dynamic sales and marketing team by driving efficiencies and improvements. This position demands a high-level understanding of process and procedures that drive a successful sales organization.

Requirements

• This position works in a team-oriented, cross-departmental environment. The candidate must build and maintain effective working relationships both internally and externally.
• Understanding of standard business practices related to Sales Operations processes and systems (sales cycle, CRM applications, reporting, forecasting, territory management, and sales quotas).
• Bachelor's Degree in Business or equivalent degree/experience.
• Strong analytical and quantitative skills; ability to determine trends and propose solutions.
• Proficiency in the Microsoft suite of products with extensive Microsoft Excel experience.
• Effective organizational and time management skills.
• Excellent communication and presentation skills, comfortable with facilitating and leading classroom and live web-cast delivery.
• Ability to lead and actively participate on working teams.
• Self-motivated willingness to learn and self teach.
• Ability to work with and protect confidential information required.
• Experience in sales process design, improvement, and implementation.

Nice To Haves

• Salesforce.com experience preferred.

Responsibilities

• Map, document, and continually improve processes to facilitate sales performance and predictability.
• Provide support and guidance on SFDC (and other critical tools and applications) that enable the sales team. Support will include both technical use as well as business process questions.
• Oversee reporting tools and manage ad-hoc reporting requests for the sales & marketing departments to analyze and monitor their performance at various levels. Also provide report design and development to provide sales performance analysis and insights to sales management, sales reps and other departments.
• Manage development of internal audits and controls to ensure integrity of business processes.
• Acts as a liaison with other departments by understanding the sales model and ensuring the integrity of information available through various system and reporting structures.
• Provide cross-functional support and assist Sales management on projects as needed.

Benefits

• Health, Dental, and Vision Insurance Plan Options
• 20 Days - Paid Time Off
• 401K, includes matching & Roth
• Flexi Any-Day (knock 2.5 hours off of your day 6 (six) times a year)
• 11 Paid Holidays
• Tuition Reimbursement
• Pet Insurance
• Unique perks such as a wedding limo, giveaways, holiday-themed celebrations, service awards, and much more…
• Variety of community engagement opportunities & charitable donation matches

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree