Sales Operations Analyst

OPOC.us•Worthington, OH

1d•$60,000 - $75,000•Onsite

About The Position

OPOC.us completed a full Salesforce implementation in June 2025. The Sales Operations function is now responsible for operating that platform, scaling the reporting built on it, and supporting a rapidly growing outbound sales organization. The Sales Operations Analyst is the second position on this team. The role owns the recurring reporting and data operations that the sales organization depends on and contributes to CRM and lead operations. The position reports directly to the Director of Sales Operations and offers broad exposure across analytics, CRM administration, and go-to-market systems. This position offers broader exposure than a comparable early-career role at a larger organization. Over the first year, the analyst will work across performance analytics, CRM operations, lead enrichment and deduplication, data quality, compliance operations, and an active platform buildout. The environment is fast-moving and priorities shift as the platform matures. Candidates who work well with ambiguity and can operate with limited direction will be most successful. Sales Operations sits within the sales organization and is responsible for data, analytics, and go-to-market systems — the accuracy, interpretation, and delivery of the metrics the sales floor operates against. You will partner with the IT team that is separately responsible for platform engineering, including custom development, integrations, and release infrastructure. Sales Operations partners closely with sales leadership, the internal IT team, and our external implementation partners. This role provides regular exposure to each, but the position itself is an analytics and operations role rather than a development role.

Requirements

At least One year of experience in an analytical, operations, or CRM-adjacent role, including sales operations, marketing operations, business analysis, reporting, or data coordination
Advanced Excel proficiency, including pivot tables, lookup functions, nested logic, and multi-tab workbook construction. A practical exercise is included in the interview process.
Working knowledge of Salesforce, including report building and an understanding of objects and record relationships
Demonstrated ability to reconcile data across systems where records do not match cleanly
Practical proficiency with generative AI tools and a working understanding of how to apply them to analytical, documentation, and process tasks
Sound judgment in evaluating AI-generated output, including the ability to validate results against source data and recognize when output should not be relied upon
Clear written communication, including the ability to explain analytical findings to non-technical audiences

Nice To Haves

Salesforce Certified Platform Administrator, or actively pursuing certification
Experience with deduplication or enrichment tooling such as ZoomInfo, RingLead, LeanData, Openprise, or Cloudingo
Familiarity with dialer, CTI, or call activity data
Exposure to Tableau or Power BI; deep proficiency is not expected at this level
Experience applying AI tools to reporting, data validation, or documentation workflows in a business setting
Evidence of independently learning new tools, building solutions that were not assigned, or identifying data issues before they were raised by others.

Responsibilities

Build and maintain weekly performance reporting for the sales organization, covering call activity, meetings booked and held, conversion rates, and goal attainment
Produce team-level and representative-level KPI reporting on weekly and monthly cadences
Reconcile data across multiple system exports, resolving duplicates, name variants, and data gaps prior to reporting
Build and maintain Salesforce reports, dashboards, and custom report types, expanding self-service reporting for the sales organization
Investigate and explain variance in reported metrics
Document methodology and assumptions for all recurring reporting
Execute data loads and mass updates using Data Loader, following sandbox-first practice
Maintain record hygiene and manage duplicate records within the platform
Test and validate new functionality prior to release
Execute and monitor deduplication, enrichment, and suppression workflows in ZoomInfo Operations (RingLead)
Support lead ingestion from multiple data sources and association partners
Monitor lead scoring model output and escalate anomalies
Support Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) compliance operations
Resolve tier-2 issues routed through the case queue, including troubleshooting, data corrections, and access requests
Coordinate with designated sales super users, who handle basic navigation and how-to questions, and escalate platform defects to the IT team
Maintain standard operating procedures and quick-reference materials