Sales Operations & AI Strategy Manager

Talkdesk • Salt Lake City, UT

2d • $104,000 - $148,000 • Onsite

About The Position

We are looking for a forward-thinking, hands-on Manager of Sales Operations to modernize the engine room of our sales organization. While this role oversees the Sales Operations function, your primary mission will be to evolve our "lead-to-quote" journey from a manual workflow into an AI-augmented, frictionless, and highly scalable ecosystem. The ideal candidate is a Salesforce power user who isn't just comfortable with a clean spreadsheet, but is passionate about leveraging machine learning and automation to eliminate administrative drag. You will bridge the gap between traditional operations and the future of AI-driven sales, providing the executive team with predictive insights to steer our growth.

Requirements

• 5+ years in Sales Operations, Revenue Operations, or Finance, with a demonstrable track record of implementing automation or AI-driven process improvements.
• Deep understanding of the SaaS business model (ARR, consumption, churn) coupled with an understanding of how data quality impacts AI model effectiveness.
• Advanced knowledge of Salesforce CRM and Salesforce CPQ is required.
• Proven track record of reducing "Lead-to-Cash" cycle times through technology and eliminating manual data entry/errors.
• Bachelor’s degree in Business, Finance, Data Science, or a related field.

Nice To Haves

• Familiarity with AI integration platforms, Snowflake, or BI tools (Tableau, Looker) is a significant advantage.
• A Builder: You aren't just a maintainer of the status quo; you enjoy building systems from the ground up. You have a "product manager" mindset toward internal tools, constantly iterating to create a more robust and scalable infrastructure.
• An "Architect": You build scalable, automated systems that prevent issues from occurring in the first place.
• AI-Fluent: You stay ahead of the curve on generative AI and machine learning trends, specifically how they apply to CRM efficiency and sales productivity.
• Data Purist: You understand that "garbage in equals garbage out" and maintain a high bar for data integrity to ensure AI outputs are reliable.
• Strategic Problem Solver: You thrive on finding the most efficient path between two points and aren't afraid to disrupt the status quo to get there.

Responsibilities

• AI Implementation & Automation: Evaluate and deploy AI tools to automate routine tasks within the sales lifecycle, such as automated lead scoring, AI-assisted deal triaging, and generative contract summaries for the legal and finance teams.
• Intelligent Process Optimization: Re-architect the end-to-end sales lifecycle—from lead routing and CPQ to revenue recognition—by identifying bottlenecks that can be solved through intelligent automation and workflow triggers.
• Predictive Strategic Insights: Move beyond historical reporting. Use AI-driven analytics to enhance sales forecasting accuracy, identify "at-risk" pipeline deals, and deliver proactive performance metrics to drive executive decision-making.
• Next-Gen Systems Management: Own the roadmap for Salesforce CRM and integrated AI sales tools. Ensure our tech stack isn't just a database, but a proactive assistant that enhances sales productivity.
• Cross-Functional Synergy: Act as the strategic lead between Sales, Finance, and Legal to ensure AI-driven processes remain compliant, ethically sound, and aligned with our broader go-to-market strategies.
• Change Management: Lead the transition from manual operations to automated workflows, providing the training and documentation necessary to ensure high adoption of new AI tools across the organization.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• 401(k) plan
• Uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
• 14 paid holidays each year.
• Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager