Sales Operations Administrator

OmniMetrix LLC•Buford, GA

15d•$55,000 - $63,000•Onsite

About The Position

The Sales Operations Admin provides administrative and operational support to the OmniMetrix sales team, ensuring accurate, timely order processing and account management for our growing customer base. This role is a key point of contact for customers and internal teams alike — supporting the sales process end to end, delivering responsive customer service, and helping expand customer understanding of OmniMetrix products and services in a way that supports continued company growth.

Requirements

3+ years of customer service experience
3+ years of order processing experience
2+ years of sales support experience
Experience with Salesforce
Intermediate-level proficiency in Excel
Strong mathematical accuracy and attention to detail
Ability to manage multiple tasks and prioritize effectively in a deadline-driven environment
Strong sense of urgency in completing tasks and meeting customer expectations
Ability to perform well under pressure in a fast-paced office environment
Comfortable working a Monday–Friday in-office schedule
Associate's degree or equivalent related business experience

Responsibilities

Process new sales orders for equipment and services, maintaining accurate files, pricing, and credit memos
Process customer account changes, including disconnects, installations, and transfers
Work with sales and warehouse staff to ensure orders are delivered accurately and on time
Contact customers regarding past-due accounts
Coordinate with the sales team to schedule sales meetings, calls, customer onboarding, and training sessions
Deliver exceptional customer service by managing the flow of customer requirements, inquiries, and account changes, ensuring on-time delivery and timely communication of order and change status
Answer incoming customer calls and respond to inquiries promptly and professionally
Coordinate travel and tradeshow logistics as needed
Maintain accurate, organized records across orders, accounts, and pricing
Perform other administrative duties as assigned by the General Manager