Sales Operation Specialist

IPG Photonics•Marlborough, MA

1d•Onsite

About The Position

IPG Photonics is seeking a Sales Operations Specialist to improve the efficiency and effectiveness of the Global Sales organization. This new role will manage CRM and CPQ operations, training, enablement, and program management. The position serves as the operational backbone for the global sales team, ensuring sales systems, data, and processes are reliable, consistent, and scalable. By owning these responsibilities, the role allows senior sales leadership to focus on strategy and growth.

Requirements

2 – 4 years of experience in sales operations, revenue operations, or commercial analytics.
Hands-on knowledge of CRM and CPQ platforms (e.g., Microsoft Dynamics, quoting tools).
Demonstrated ability to lead cross-functional projects and process improvements.
Excellent communication skills with the ability to translate technical concepts for business users.
Bachelor of Business Administration or equivalent.

Nice To Haves

Experience designing and delivering training or enablement programs is strongly preferred.

Responsibilities

Identify recurring operational pain points and inefficiencies across the sales organization.
Create requirements and process documentation in conjunction with global teams.
Lead cross-functional initiatives to streamline workflows and improve execution.
Serve as a liaison between Sales, Sales Operations Teams, IT, Product Management, Finance, and other stakeholders.
Support special projects, executive requests, and change initiatives as needed.
Act as the daily business owner and primary business administrator for CRM, CPQ and related sales enablement platforms.
Provide day-to-day operational support for sales users, including troubleshooting quoting, forecasting, and data issues.
Manage user access, permissions, licenses, and role assignments in coordination with IT.
Own and maintain global quote approval workflows and sales system governance.
Partner with IT and business stakeholders to define, prioritize, and implement system enhancements and process improvements.
Lead global training efforts for CRM, CPQ, Co-pilot AI and related sales processes.
Develop and maintain training materials, playbooks, and recorded content.
Drive adoption and compliance with standard sales processes and tools across regions.
Track training completion and identify adoption gaps requiring follow-up.
Own the sales operations portion of new-hire onboarding for sales and related roles.
Maintain and execute a standardized onboarding checklist covering systems, access, and training.
Coordinate with IT and other support teams to ensure timely and complete setup.
Actively identify and close onboarding process gaps that impact productivity.