Sales Operation Specialist

Newegg•Diamond Bar, CA

About The Position

Support enterprise sales opportunities from initial quote through order fulfillment. Prepare and maintain customer quotations for server, storage, networking, and related solutions. Obtain vendor pricing, availability, and lead-time information. Research alternative components when requested parts are unavailable or have extended lead times. Maintain accurate cost, availability, and lead-time information. Track quote status and follow up on outstanding items. Assist sales and technical teams with BOM and configuration preparation. Identify potential cost, availability, and lead-time issues before quotes are presented to customers.

Requirements

2+ years of experience in inside sales, sales operations, purchasing, order management, supply chain, or a related role.
Strong organizational and follow-up skills.
Ability to manage multiple projects and priorities simultaneously.
Strong attention to detail.
Excellent written and verbal communication skills.
Proficiency with Microsoft Excel and Microsoft Office.
Ability to work effectively across multiple departments.
Ability to understand product configurations, BOMs, SKUs, quantities, pricing, and lead times.

Nice To Haves

Experience with server, storage, networking, IT hardware, or enterprise technology products.
Experience working with distributors such as TD SYNNEX, Ingram Micro, D&H, or similar vendors.
Experience with purchasing and procurement processes.
Experience working with ERP, CRM, inventory, or order-management systems.
Experience with CTO/BTO hardware configurations.
Understanding of enterprise customer requirements such as Net Terms, tax exemption, POs, and vendor onboarding.
Experience coordinating manufacturing or assembly operations.

Responsibilities

Source components required for CTO server and infrastructure projects.
Work with vendors and distributors to obtain pricing and availability.
Coordinate with internal buyers to initiate and manage purchase orders.
Track purchase orders and expected delivery dates.
Monitor component lead times and identify potential delays.
Coordinate alternative sourcing when required.
Maintain communication with vendors until required components are received.
Coordinate inventory transfers from Newegg to ABS for enterprise production.
Prepare transfer requirements based on approved customer configurations.
Track the availability of all components required for a production order.
Coordinate with ABS production teams to schedule builds.
Monitor production readiness and completion.
Identify component shortages and production blockers.
Coordinate with internal teams to resolve issues and keep projects on schedule.
Maintain accurate production and fulfillment status for sales and management.
Assist with enterprise customer onboarding.
Coordinate Net Terms / credit application requirements.
Process and track tax-exempt documentation.
Manage customer POs and required supporting documentation.
Coordinate customer-specific paperwork and requirements.
Ensure required documentation is completed before orders move to the next stage.
Maintain accurate records of customer orders and project status.
Work closely with Enterprise Sales, Server & Storage Engineering, Purchasing / Buyers, Warehouse, ABS Production, Finance, Credit, Tax, Logistics, Vendors and distributors, and Enterprise customers.
Keep all parties aligned on what is needed, who owns it, and when it needs to be completed.
Maintain accurate status for active enterprise opportunities and orders.
Track BOM readiness, purchasing status, inventory transfers, production status, and expected delivery dates.
Proactively identify risks to customer delivery dates.
Escalate issues before they become customer-impacting problems.
Provide regular status updates to the sales and management teams.