Sales Operation Manager

ARBOC • Middlebury, IN

1d • Onsite

About The Position

This role is responsible for managing the sales operation processes, including scheduling, chassis management, order processing, and customer relations. The Sales Operation Manager will ensure smooth workflow from order placement to production and client satisfaction, while also contributing to business development strategies and competitor analysis.

Requirements

• High school diploma or GED
• Knowledge of bus manufacturing or transit industry would be considered an asset.
• This position is very active and requires standing, walking or sitting all day.
• Must be able to lift and/or move items over 25 pounds.

Responsibilities

• Handle the Schedule Process based on established guidelines.
• Produce and distribute schedules to all parties involved.
• Order and Purchase chassis and release chassis pool thru GM/Ford.
• Ensure that all client’s questions have been answered as fully as possible.
• Assist the Bid Administrator and Outside Sales personnel.
• Receive and review all order forms and start the Sales Order Flow process.
• Organize Pre-build and post-build meetings.
• Hold Order communication meetings with the production team.
• Answer production and QA issues.
• Closely observe the strategic moves of the competitors.
• Develop strategies for implementation of business development.
• Build strong customer relationships and retain the brand image of ARBOC.
• Perform other tasks as assigned.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED