Sales Operation Analyst

Rambus•San Jose, CA

1d•$85,700 - $159,100•Hybrid

About The Position

The Sales Operations Analyst will work closely with Sales, Finance, Legal, Operations, and Customer Service teams to ensure efficient execution of order-to-cash processes, review and validate customer purchase orders and commercial terms and improve data integrity across business systems and continuous improvements. The ideal candidate is detail-oriented, analytical, and eager to learn sales operations processes. Rambus offers a flexible work environment, embracing a hybrid approach for most office-based roles. Employees are encouraged to spend an average of at least three days per week onsite, allowing for two days of remote work.

Requirements

Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
Understanding of Order-to-Cash (O2C) processes and order management principles.
Enterprise systems CRM and ERP, such as Microsoft Dynamics 365 (D365), Oracle, Salesforce (SFDC)

Nice To Haves

Bachelor's Degree in Business Administration, Finance, Accounting, Operations Management, Economics, or a related field.
Minimum 3 years of experience in Sales Operations, Order Management, Customer Operations, or a related role preferred.
Strong attention to detail and commitment to data accuracy.
Excellent analytical, organizational, and communication skills.
Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Review and process customer purchase orders (POs) for accuracy, completeness, and compliance with approved business terms.
Validate pricing, quantities, customer information, billing details, delivery schedules, and payment terms before order entry.
Coordinate with Sales, Finance, and Operations teams to resolve order discrepancies and documentation issues.
Maintain accurate records of customer orders and support documentation for SOX compliance and audit.
Manage the complete Order-to-Cash process, from order receipt through invoicing and payment collection, not limited to resolving shipment, invoicing, revenue recognition and billing, etc.
Assist with backlog management and order fulfillment reporting
Analyze sales, bookings, backlog, revenue, and demand data to identify trends, risks, and growth opportunities.
Develop and maintain dashboards, KPIs, and reports using tools such as Power BI, Excel, and ERP systems.
Drive business process improvement initiatives to streamline forecasting, reporting, and sales operations workflows.