Sales Operation Analyst

Rambus • San Jose, CA

2d • Hybrid

About The Position

The Sales Operations Analyst will work closely with Sales, Finance, Legal, Operations, and Customer Service teams to ensure efficient execution of order-to-cash processes, review and validate customer purchase orders and commercial terms, and improve data integrity across business systems and continuous improvements. The ideal candidate is detail-oriented, analytical, and eager to learn sales operations processes.

Requirements

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Understanding of Order-to-Cash (O2C) processes and order management principles.
• Enterprise systems CRM and ERP, such as Microsoft Dynamics 365 (D365), Oracle, Salesforce (SFDC).
• Bachelor's Degree in Business Administration, Finance, Accounting, Operations Management, Economics, or a related field.
• Minimum 3 years of experience in Sales Operations, Order Management, Customer Operations, or a related role.
• Strong attention to detail and commitment to data accuracy.
• Excellent analytical, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Review and process customer purchase orders (POs) for accuracy, completeness, and compliance with approved business terms.
• Validate pricing, quantities, customer information, billing details, delivery schedules, and payment terms before order entry.
• Coordinate with Sales, Finance, and Operations teams to resolve order discrepancies and documentation issues.
• Maintain accurate records of customer orders and support documentation for SOX compliance and audit.
• Manage the complete Order-to-Cash process, from order receipt through invoicing and payment collection, not limited to resolving shipment, invoicing, revenue recognition and billing, etc.
• Assist with backlog management and order fulfillment reporting.
• Analyze sales, bookings, backlog, revenue, and demand data to identify trends, risks, and growth opportunities.
• Develop and maintain dashboards, KPIs, and reports using tools such as Power BI, Excel, and ERP systems.
• Drive business process improvement initiatives to streamline forecasting, reporting, and sales operations workflows.

Benefits

• Competitive compensation package including base salary, bonus, equity
• Matching 401(k)
• Employee stock purchase plan
• Comprehensive medical and dental benefits
• Time-off program
• Gym membership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level