Sales Office Manager

AccorHotel • Banff, AB

22h • CA$60,000 - CA$60,000 • Onsite

About The Position

This role is about more than coordination, it’s about precision, connection, and bringing opportunities to life. The Sales Office Manager is a highly organized and detail-oriented professional who supports the Sales team in delivering seamless, elevated experiences from the very first inquiry. With a strong sense of ownership and a proactive mindset, this role ensures every detail is handled with care, accuracy, and intention.

Requirements

• Post-secondary education in Business Administration, Hospitality Management, Marketing, or a related field.
• Sales Coordinator, Sales Administrator, or Sales Operations role, preferably within luxury hospitality, hotels, or resorts.
• Ability to analyze and draw conclusions from data
• Understanding of sales processes, financial administration, budgeting, and reporting.
• Advanced proficiency in Microsoft Office Suite, particularly Excel
• Exceptional organizational skills with the ability to manage multiple priorities while maintaining meticulous attention to detail.
• Must be legally authorized to work in Canada.

Nice To Haves

• Familiarity and knowledge of Banff National Park
• Previous experience using Delphi, Dayforce, Birchstreet, Concur, or similar hospitality systems.

Responsibilities

• Coordinator and participate in site inspections alongside the Director of Group Sales, Director of Sales & Marketing, Regional Sales teams, and Global Sales Office partners.
• Supporting and organizing key industry events for clientele across multiple segments.
• Review group opportunities to maximize both guest experience and business performance through thoughtful optimization of guestrooms and event spaces.
• Continuously seek opportunities to improve the efficiency and impact of client visits, sales initiatives, and internal processes.
• Prepare all site and group segment’s Business Development Trip (BDTs) forms and arrange details as needed by Regional Sellers.
• Foster strong relationships with Sales, Marketing, Public Relations, Wellness, Conference Services, and operational leaders to ensure every client interaction is delivered seamlessly.
• Administer departmental payroll through Dayforce.
• Manage invoices, expense reporting, purchasing, and monthly accruals using Birchstreet and Concur.
• Prepare month-end financial reporting, including profit and loss analysis, general ledger reviews, foreign exchange reporting, and departmental forecasting.
• Assist with sales & marketing budget creation, adhering to corporate budget guidelines and hotel specific requirements.
• Oversee onboarding for new Sales & Marketing colleagues, ensuring they have the tools and resources to succeed from day one.
• Coordinate community donation requests, including gift certificate creation, approval, fulfillment, and tracking.
• Produce accurate sales, banquet, and commercial performance reports that support strategic decision-making.
• Coordinate office administration, purchasing, business cards, client gifts, mail distribution, and documentation.
• Support strategic tasks and administrative duties.
• Attend regular Sales, Conference Services, and operational meetings to stay aligned and informed.
• Other duties as assigned

Benefits

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation for full-time status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree