Sales Office Administrator - Commerce City, CO
About The Position
The Sales Office Administrator/Supervisor is responsible for assisting salespeople in managing their customer accounts. This position is also responsible for assisting the store’s customers by addressing inquiries and resolving complaints. This position will also assist in ordering and processing materials as well as assist with back charging. 84 Lumber is the nation’s largest privately held supplier of building materials, manufactured components and industry-leading services for residential and commercial construction. With over 320 facilities in 34 states and plans for even more locations, your opportunities for growth within the company are endless. If you invest in yourself, we will invest in you!
Requirements
- Must authorize a background check
- Must pass urinalysis drug screening
- High school diploma or general education degree (GED) with 5 or more years experience
- Knowledge of the field's policies, procedures, and practices.
- Strong customer/client orientation experience and verbal and written interpersonal communication skills
- Must be detail oriented
Nice To Haves
- Bachelors degree in Business Management, Business Administration, or related field preferred
- Experience preferred with sourcing material
- Invoicing, Billing and/or Accounts Receivable experience preferred
- Ability to develop and mentor others
- Ability to foster teamwork
- Strong organizational skills
- Leads and directs the work of other employees.
Responsibilities
- Enforces organizational sales directives to the sales support staff.
- Works closely with the store manager and assign salesman/accounts to coordinators at store
- Ensures adherence to customer order process policies.
- Reviews all sales orders for accuracy, appropriate documentation, and clearance.
- Oversees the preparation of sales quotes and processes customer orders.
- Responds to internal and external audit requests, subsequently preparing audit packages.
- Serves as a liaison between the sales and operations departments to ensure that customer orders are processed and fulfilled accurately and in a timely manner.
- Monitors and tracks the performance of order processing procedures, implementing improvements when necessary.
- Field phone call from salesmen and customers to schedule orders
- Works as liaison between sales and customers, providing updates on delivery and schedules
- Coordinate releasing the orders in the system to be delivered
- Check and verify accuracy of billing and manage outstanding AR balance as needed
- Manage filing and organization of all paperwork (special orders, stock receiving, AR billing etc.)
- Facilitate the resolution of problems and issues whether with customers, vendors, etc.
- Provide detailed updates on shipments, tracking data, ship-to-date counts and remaining deliveries
- Direct order entry/processing, ensuring orders get processed in a correct and efficient manner
- Oversee the coordinators support sales and customers with pricing information and other inquiries
- This position supervises employees engaged in sales support services.
Benefits
- Monthly performance incentives
- Paid Time Off (PTO), sick and personal days
- Medical, dental and vision insurance
- Holiday pay
- Flexible Spending Accounts (FSA) for medical and dependent care
- Annual profit sharing and 401(k) with employer match (based on company profits)
- Discounts on building materials and other retail partnerships
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
