Sales Office Administrator - Greeley, CO

84 Lumber Company•Greeley, CO

4d•Onsite

About The Position

The Sales Office Administrator/Supervisor is responsible for assisting salespeople in managing their customer accounts. This position is also responsible for assisting the store’s customers by addressing inquiries and resolving complaints. This position will also assist in ordering and processing materials as well as assist with back charging.

Requirements

High school diploma or general education degree (GED) with 5 or more years experience
Must authorize a background check
Must pass urinalysis drug screening

Nice To Haves

Bachelors degree in Business Management, Business Administration, or related field preferred
Knowledge of the field's policies, procedures, and practices.
Strong customer/client orientation experience and verbal and written interpersonal communication skills
Must be detail oriented
Experience preferred with sourcing material
Invoicing, Billing and/or Accounts Receivable experience preferred
Ability to develop and mentor others
Ability to foster teamwork
Strong organizational skills

Responsibilities

Enforces organizational sales directives to the sales support staff.
Works closely with the store manager and assign salesman/accounts to coordinators at store
Ensures adherence to customer order process policies.
Reviews all sales orders for accuracy, appropriate documentation, and clearance.
Oversees the preparation of sales quotes and processes customer orders.
Responds to internal and external audit requests, subsequently preparing audit packages.
Serves as a liaison between the sales and operations departments to ensure that customer orders are processed and fulfilled accurately and in a timely manner.
Monitors and tracks the performance of order processing procedures, implementing improvements when necessary.
Field phone call from salesmen and customers to schedule orders
Works as liaison between sales and customers, providing updates on delivery and schedules
Coordinate releasing the orders in the system to be delivered
Check and verify accuracy of billing and manage outstanding AR balance as needed
Manage filing and organization of all paperwork (special orders, stock receiving, AR billing etc.)
Facilitate the resolution of problems and issues whether with customers, vendors, etc.
Provide detailed updates on shipments, tracking data, ship-to-date counts and remaining deliveries
Direct order entry/processing, ensuring orders get processed in a correct and efficient manner
Oversee the coordinators support sales and customers with pricing information and other inquiries